Junior IT Support Engineer - Remote & On-site Helpdesk

REMORA NETWORKS SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 33,000 - 67,000; Full time

Job summary

REMORA NETWORKS SOLUTIONS PTE. LTD. seeks an entry-level IT Support Specialist to troubleshoot hardware, software, and network issues, providing both remote and on-site assistance to users in Singapore.

You will perform routine maintenance, assist in deploying new hardware/software, document issues and resolutions, and train users on IT systems while maintaining asset records. A Diploma/ITE in CS/IT is preferred and certifications like CompTIA A+ are a plus, with strong communication and

Qualifications

• ITE/Diploma in Computer Science, Information Technology, or a related field.
• Strong understanding of computer systems, networks, and operating systems (Windows, macOS, Linux).
• Experience with help desk software and ticketing systems.
• Certifications such as CompTIA A+ or Network+ are a plus.

Responsibilities

• Troubleshoot and resolve technical issues related to hardware, software, and network systems
• Provide remote and on-site support to end-users, addressing their technical concerns and resolving issues efficiently
• Perform routine maintenance tasks, such as software updates, patches, and system checks
• Assist in deployment and configuration of new hardware and software
• Identify and diagnose technical problems, providing timely and effective solutions
• Collaborate with senior IT staff to resolve complex technical issues
• Document technical issues, resolutions, and procedures for future reference
• Maintain accurate records of IT assets, software licenses, and system configurations
• Provide training and guidance to end-users on the use of IT systems and applications
• Develop and maintain user documentation and guides

Skills

Communication

Problem-solving

Time management

Organizational skills

Education

ITE/Diploma in CS/IT or related field

Tools

Help desk software

Ticketing systems

Job description

REMORA NETWORKS SOLUTIONS PTE. LTD. seeks an entry-level IT Support Specialist to troubleshoot hardware, software, and network issues, providing both remote and on-site assistance to users in Singapore.

You will perform routine maintenance, assist in deploying new hardware/software, document issues and resolutions, and train users on IT systems while maintaining asset records. A Diploma/ITE in CS/IT is preferred and certifications like CompTIA A+ are a plus, with strong communication and