IT Support Engineer #10379

ANRADUS PTE. LTD.; Singapore; On-site; SGD 27,000 - 33,000; Full time

Job summary

ANRADUS PTE. LTD. in Singapore is hiring an IT Support Engineer to deploy, configure, and troubleshoot applications at customer sites. You will provide remote and on-site technical support, diagnose hardware, software, and network issues, and maintain comprehensive incident records.

You will work at the North-East Tai Seng / MacPherson location, with standard hours and a permanent arrangement. Strong IT qualifications and communication skills are required.

Qualifications

• ITE, Diploma, or equivalent qualification in Engineering, Information Technology, or a related field.
• Experience in on-site deployment, debugging, and technical customer support.
• Strong knowledge of network setup and troubleshooting.
• Familiar with Windows Command Line and IIS.
• SQL knowledge is advantageous.
• Good written and verbal communication skills.
• Strong teamwork, problem-solving, and task management skills.

Responsibilities

• Deploy, configure, and troubleshoot applications at customer sites.
• Provide remote and on-site technical support to customers.
• Diagnose and resolve hardware, software, and network-related issues.
• Handle customer enquiries and provide solutions for product and service issues.
• Perform network setup, Windows command-line, and IIS troubleshooting.
• Maintain records of customer enquiries, incidents, and resolutions.
• Generate system logs, usage reports, and bug reports.
• Work with software developers to resolve complex technical issues.
• Keep updated on system changes, product information, and technical updates.

Skills

On-site deployment

Technical customer support

Network troubleshooting

Windows Command Line

IIS troubleshooting

SQL knowledge (advantage)

Teamwork

Education

ITE/Diploma or equivalent

Tools

Windows IIS

Job description

Industry/ Organization Type: IT / AI & Video Analytics Solutions

Position Title: IT Support Engineer

Working Location: North-East - Tai Seng / MacPherson

Working Hours: Monday - Friday; 9:00am - 6:00pm

Salary Package: Basic Salary up to $2,700 + AWS + Performance Bonus

Duration: Permanent

Key Responsibilities

• Deploy, configure, and troubleshoot applications at customer sites.
• Provide remote and on-site technical support to customers.
• Diagnose and resolve hardware, software, and network-related issues.
• Handle customer enquiries and provide solutions for product and service issues.
• Perform network setup, Windows command-line, and IIS troubleshooting.
• Maintain records of customer enquiries, incidents, and resolutions.
• Generate system logs, usage reports, and bug reports.
• Work with software developers to resolve complex technical issues.
• Keep updated on system changes, product information, and technical updates.

Qualifications

• ITE, Diploma, or equivalent qualification in Engineering, Information Technology, or a related field.
• Experience in on-site deployment, debugging, and technical customer support.
• Strong knowledge of network setup and troubleshooting.
• Familiar with Windows Command Line and IIS.
• SQL knowledge is advantageous.
• Good written and verbal communication skills.
• Strong teamwork, problem-solving, and task management skills.
• Proactive, adaptable, and willing to learn and support team members.