IT Support Engineer - Remote & Onsite (Singapore)

Mossad Services Pte Ltd.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Mossad Services Pte Ltd. is seeking an IT Support Specialist in Singapore to install, maintain and support desktops, laptops, phones, printers and mobile devices across Windows and Apple platforms. You will work with internal teams, vendors and remote users to resolve issues, manage assets, and deploy hardware and software.

The role requires strong communication and immediate availability. Responsibilities include provisioning new users, onsite and remote assistance, network troubleshooting, VPN

Qualifications

• Minimum Diploma in Information Technology or equivalent in relevant discipline
• Minimum 3 years of experience in PC, hardware, software support & IT security preferably
• Ability to perform PC hardware and software trouble-shooting with experience in the use of diagnostic programs and tools
• Preferably with Smart Hands experience of minimum 1 year for server & network support
• Level 1 & 2 Support

Responsibilities

• Setup and maintenance of desktops, laptops, phones, printers, peripherals and mobile devices – Windows and Apple Platforms
• Escalate and work with second or third level support/third party vendor on resolution of problem when necessary
• Support remotely, if necessary
• Maintain hardware inventory at assigned locations
• Provision new users with hardware, software and account setup
• Provide with both remote and onsite support for multiple locations, if required
• Troubleshoot and resolve a variety of technical problems
• Assist with network connectivity issues
• Provide great communication and customer service to company employees in person and through phone calls and emails
• Work on assigned tasks and projects including hardware and software rollouts
• Work with hardware / software vendors, whenever required
• Provide training when needed help to facilitate users requests and in the implementation of company project
• Provide VPN support including end-user setup and problem
• Work closely with other support teams (client support team, application support team, server support team)
• Develop and document IT operational processes whenever required
• Active Directory (User/ID creation, delete, reset, update, distribution, list/security and accesses), if required
• Assist on AV setup in meeting rooms for conference calls and meetings
• Provide regular checks and maintenance on system health of the meeting rooms
• Provide back-end support for live event broadcast
• Support ad-hoc IT project deployments
• Attend meetings to update current projects
• Attend trainings provided by the company
• Perform procurement/RMA duties as and when required and liaise with vendors, keep track of orders and update users or IT team on delivery status
• IT Asset Management

Skills

Diploma in IT

3+ years IT support

PC hardware troubleshooting

Smart Hands experience

Level 1/2 Support

Education

Diploma in Information Technology

Job description

Mossad Services Pte Ltd. is seeking an IT Support Specialist in Singapore to install, maintain and support desktops, laptops, phones, printers and mobile devices across Windows and Apple platforms. You will work with internal teams, vendors and remote users to resolve issues, manage assets, and deploy hardware and software.

The role requires strong communication and immediate availability. Responsibilities include provisioning new users, onsite and remote assistance, network troubleshooting, VPN