IT Support Engineer: Growth, Certifications & Project Impact

Entrust Network Services Pte Ltd; Singapore; On-site; SGD 50,000 - 60,000; Full time

Benefits offered by this job

AWS (Annual Wage Supplement)

Incentives based on projects

Job summary

Entrust Network Services Pte Ltd is seeking an entry-level IT support professional to deliver remote and onsite technical assistance to end users in a dynamic MSP environment.

You will handle incident requests, install and configure computers and network devices, and assist with Microsoft 365 issues while maintaining essential IT documentation. Structured on-the-job training and sponsor-certified courses are provided.

Qualifications

• Diploma in Information Technology, Cybersecurity, or related discipline.
• Internship or up to 1 year IT support experience welcomed.
• Good communication and presentation skills.

Responsibilities

• Provide remote and onsite technical support for end user.
• Respond promptly to helpdesk tickets, emails, and phone calls.
• Installation, configuration, and maintenance of computers and network devices.
• Assist users with hardware, software, Microsoft 365, printer and network related issues.
• Maintain updated network diagrams, IT inventory and technical documentation
• Assist as a Project member for IT infrastructure, cloud and cybersecurity projects.

Skills

Communication skills

Customer service

Education

Diploma in Information Technology, Cybersecurity, or related discipline

Job description

Entrust Network Services Pte Ltd is seeking an entry-level IT support professional to deliver remote and onsite technical assistance to end users in a dynamic MSP environment.

You will handle incident requests, install and configure computers and network devices, and assist with Microsoft 365 issues while maintaining essential IT documentation. Structured on-the-job training and sponsor-certified courses are provided.