IT Support Technician: Windows & Microsoft 365

Talent First; Singapore; On-site; SGD 32,000 - 46,000; Full time

Job summary

Talent First in Singapore is seeking an IT Support Technician to join a growing IT services team. This role is ideal for someone with 1-2 years of IT support experience who wants to gain hands-on end-user support, Microsoft 365, and basic IT administration experience.

You will provide remote support to end-users, troubleshoot Windows and Microsoft 365 issues, and perform scheduled onsite support as needed. Strong communication with customers is essential for success in this role.

Qualifications

• Experience in IT support, helpdesk, desktop support or service desk.
• Hands-on experience supporting Windows and Microsoft 365 environments.
• Able to communicate effectively with end users and customers.
• Certifications such as CompTIA A+, Network+ or ITIL are advantageous.
• Previous experience in an IT services, managed services or customer-facing support environment preferred.

Responsibilities

• Provide remote technical support to end-users.
• Troubleshoot hardware, software, network and Microsoft 365 issues.
• Perform scheduled onsite support at customer locations when required.
• Assist with Microsoft 365 administration, including user accounts, licences, permissions and security settings.
• Manage and update support cases through the service desk/ticketing system.
• Follow up on technical issues and ensure support requests are resolved within the required timeframe.
• Assist with support reporting, IT projects, system upgrades and deployments.

Skills

IT support

Windows OS

Microsoft 365

Customer communication

IT administration

Tools

Service desk software

Job description

Talent First in Singapore is seeking an IT Support Technician to join a growing IT services team. This role is ideal for someone with 1-2 years of IT support experience who wants to gain hands-on end-user support, Microsoft 365, and basic IT administration experience.

You will provide remote support to end-users, troubleshoot Windows and Microsoft 365 issues, and perform scheduled onsite support as needed. Strong communication with customers is essential for success in this role.