IT Support Engineer: End-User & Platform Solutions

NCS Pte Ltd; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

NCS provides IT support services across the APAC region and seeks an IT Support Engineer to handle end user support, incident resolution, and server administration within our Singapore team.

The role involves troubleshooting client platforms, asset management, and participation in platform upgrades, with a focus on delivering services that meet defined SLAs. Join a dynamic group driving technology impact across governments and enterprises.

Qualifications

• Preferably with 2 or more years related experience in Technology Administration.
• Some Network knowledge will be an advantage.
• Computer literacy in MS Office.
• Proficiency in Technology will be an added advantage.
• Independent, resourceful, result-oriented individuals with a "can-do" attitude.

Responsibilities

• Perform End User Support – Client Management.
• Troubleshoot client platform problems.
• Respond promptly to incidents, investigate & provide resolutions.
• Perform service requests related to client platforms.
• Monitor service levels, document configurations, and report to relevant parties.
• Involve in client platform implementation/upgrade projects.
• Perform asset management & update asset records.
• Perform local server administration to facilitate software distribution & patch management.
• Ensure deliverables meet service level requirements; propose and implement action plans.
• Establish facility management standards/best practices for consistency across teams.
• Submit progress reports.

Skills

End User Support

Incident Management

Client Management

Troubleshooting

Network Basics

MS Office

Education

Technology Administration

Tools

Asset Management Software

Server Administration Tools

Job description

NCS provides IT support services across the APAC region and seeks an IT Support Engineer to handle end user support, incident resolution, and server administration within our Singapore team.

The role involves troubleshooting client platforms, asset management, and participation in platform upgrades, with a focus on delivering services that meet defined SLAs. Join a dynamic group driving technology impact across governments and enterprises.