#EG IT Support Engineer

NCS Pte Ltd; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

NCS provides IT support services across the APAC region and seeks an IT Support Engineer to handle end user support, incident resolution, and server administration within our Singapore team.

The role involves troubleshooting client platforms, asset management, and participation in platform upgrades, with a focus on delivering services that meet defined SLAs. Join a dynamic group driving technology impact across governments and enterprises.

Qualifications

• Preferably with 2 or more years related experience in Technology Administration.
• Some Network knowledge will be an advantage.
• Computer literacy in MS Office.
• Proficiency in Technology will be an added advantage.
• Independent, resourceful, result-oriented individuals with a "can-do" attitude.

Responsibilities

• Perform End User Support – Client Management.
• Troubleshoot client platform problems.
• Respond promptly to incidents, investigate & provide resolutions.
• Perform service requests related to client platforms.
• Monitor service levels, document configurations, and report to relevant parties.
• Involve in client platform implementation/upgrade projects.
• Perform asset management & update asset records.
• Perform local server administration to facilitate software distribution & patch management.
• Ensure deliverables meet service level requirements; propose and implement action plans.
• Establish facility management standards/best practices for consistency across teams.
• Submit progress reports.

Skills

End User Support

Incident Management

Client Management

Troubleshooting

Network Basics

MS Office

Education

Technology Administration

Tools

Asset Management Software

Server Administration Tools

Job description

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 15,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region. www.ncs.co

Job Description

As an IT Support Engineer with NCS Group, the broad area of your job responsibilities will cover the following:

• Perform End User Support – Client Management
• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Perform follow-up with vendor on replacement of hardware.
• Perform asset management & update asset records.
• Perform local server administration to facilitate software distribution & patch management service.
• Ensure deliverables meet service level requirement. Propose and implement action plan when required.
• Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
• Submit progress reports

Qualifications

• Preferably with 2or more years related experience in Technology Administration.
• Some Network knowledge will be an advantage
• Computer literacy in MS Office
• Proficiency in Technology will be added advantage
• Independent, resourceful, result-oriented individuals with a \"can-do\" attitude

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.