IT Support Engineer

ALTROCKS TECH PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology support company in Singapore is seeking an experienced IT support engineer to provide hardware and application support at customer sites. Responsibilities include troubleshooting Windows 10 PCs, conducting UAT, and providing customer support. Candidates must have a diploma in IT or related fields and be willing to travel island wide, with support responsibilities including weekends. Competitive compensation and professional development opportunities are offered.

Qualifications

• Diploma in IT/Computing or similar qualification required.
• Ability to troubleshoot and support Windows 10 PCs.
• Experience with customer support and application issues.

Responsibilities

• Provide application and hardware support at customer sites.
• Troubleshoot PCs and reimage as necessary.
• Conduct UAT and functional tests.

Skills

Application and hardware support

Troubleshooting Windows 10

UAT and functional testing

Customer support

Education

Diploma in IT/Computing or related certification

Job description

• To provide Application and hardware support for systems installed and run at the customer site.
• To troubleshoot PCs installed with Windows 10 and above and the installed application, reimage the PC, handle receipt printer issue, configure barcode reader and RFID equipment.
• To track application log, conduct UAT, functional test, etc.
• To provide support to partners/vendors in system maintenance and troubleshooting of production issues.

Requirements:

• Diploma in IT/Computing or related certification
• Customer’s located island wide and travelling to different location is necessary

Must be willing to work with the following arrangement :

Support timing

• To support customer from 8am , Mon to Fri
• Hand phone support(if on duty) after 6pm, Mon to Fri

Weekend support

• Engineers will take turn to hold the support hand phone on Sat and Sun (average once a month)