IT Support Engineer

StorHub Management Pte. Ltd.; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

A technology management company in Singapore is looking for an IT Support Specialist to provide first and second-level support for IT incidents. The ideal candidate will have 1–3 years of experience in IT support, strong knowledge in Windows OS and Microsoft 365, and good communication skills. Responsibilities include troubleshooting issues, assisting with user onboarding, and maintaining system records in a fast-paced environment.

Qualifications

• Minimum 1–3 years of experience in IT support or helpdesk roles.
• Strong knowledge of Windows OS and Microsoft 365.
• Good communication skills with a customer-first attitude.

Responsibilities

• Provide first and second-level support for IT incidents.
• Troubleshoot hardware, software, and network issues.
• Assist in user onboarding/offboarding processes.

Skills

Windows OS

Microsoft 365

Customer service

Networking concepts

Active Directory

Education

Diploma or Degree in Information Technology or Computer Science

Tools

Remote support tools

Job description

Key Responsibilities

Provide first and second-level support for IT incidents and service requests via phone, email, and in-person.

Troubleshoot and resolve hardware, software, network, and system issues on desktops, laptops, mobile devices, and office peripherals.

Escalate complex issues to relevant teams and track resolution progress.

Assist in user onboarding/offboarding processes (e.g., account setup, laptop provisioning, access management).

Maintain accurate records of issues, solutions, and actions taken in the ticketing system.

Perform regular system checks, patch management, and basic network diagnostics.

Support video conferencing systems, Microsoft 365, and collaboration tools like Teams and Zoom.

Ensure compliance with IT policies, including security and acceptable use standards.

Participate in IT asset inventory management and documentation updates.

Provide support during system upgrades, migrations, and rollouts.

Undertake other ad-hoc duties assigned by the IT Infrastructure and Cyber Security Manager.

Requirements

Qualifications

Diploma or Degree in Information Technology, Computer Science, or related field.

Experience

Minimum 1–3 years of experience in IT support or helpdesk roles.

Skills

Strong knowledge of Windows OS, Microsoft 365, and common enterprise applications.

Basic understanding of networking concepts (TCP/IP, DHCP, DNS).

Experience with Active Directory, Exchange, and remote support tools is a plus.

Good communication skills with a customer-first attitude.

Ability to prioritize, multitask, and work independently in a fast-paced environment.

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