IT Support Engineer

R.A.K. MATERIALS CONSULTANTS PTE LTD; Singapore; On-site; SGD 75,000 - 95,000; Full time

Job summary

A leading materials consultancy in Singapore is seeking an experienced IT Manager to oversee network and infrastructure management, provide technical support, and ensure cybersecurity. The ideal candidate will possess a Bachelor's degree in a relevant field and demonstrate strong technical skills in system and network administration. Responsibilities include managing IT assets, supporting project initiatives, and maintaining documentation. This position offers the opportunity to work in a dynamic environment focused on technology improvement and innovation.

Qualifications

• Proficiency in various operating systems such as Windows, Linux, and macOS.
• Strong knowledge in networking concepts for effective troubleshooting.
• Ability to install and maintain hardware and software systems.
• Familiarity with cloud services and database management.
• Experience with scripting and automation is advantageous.

Responsibilities

• Set up and manage internal networks including LAN and WAN.
• Provide technical support and maintain a ticketing system.
• Manage server and application administration tasks.
• Implement cybersecurity protocols and conduct assessments.
• Manage IT-related projects and coordinate with departments.
• Maintain documentation and report on IT performance.

Skills

Operating systems proficiency (Windows, Linux, macOS)

Networking concepts and troubleshooting

Hardware and software installation and maintenance

Databases, cloud services, and virtualization

Scripting and automation (PowerShell, Bash, Python)

Education

Bachelor’s Degree in Information Technology, Computer Science, Information Systems, Software Engineering, or Cybersecurity

Associate Degrees or diplomas in IT or networking

Job description

JOB DESCRIPTION:

1. Network and Infrastructure Management

• Set up and maintain the company’s internal networks (LAN, WAN, intranet).
• Monitor network performance and troubleshoot issues.
• Ensure network security through firewalls, VPNs, and other protective measures.
• Manage hardware like routers, switches, servers, and storage devices.

2. Technical Support and Help Desk

• Provide technical support to employees (hardware, software, connectivity issues).
• Install and configure computer systems and applications.
• Maintain a ticketing system for tracking issues and solutions.
• Train staff on software usage and IT policies.

3. Systems Administration

• Manage and maintain servers, operating systems, and enterprise applications.
• Create and manage user accounts and permissions (Active Directory, email, etc.).
• Perform regular backups and ensure data recovery procedures are in place.
• Apply system updates and patches regularly.

4. Cybersecurity

• Implement and monitor security protocols to protect against cyber threats.
• Conduct vulnerability assessments and penetration testing.
• Ensure compliance with data protection laws and industry standards (e.g., GDPR, HIPAA).
• Educate staff about phishing, social engineering and secure practices.

5. Software and Application Management

• Install, configure and maintain software applications used by the organization.
• Evaluate new software tools and manage software licensing.
• Coordinate with software vendors for support and upgrades.
• Support custom application development or integration as needed.

6. IT Asset Management

• Maintain an inventory of IT equipment (computers, mobile devices, peripherals).
• Track software licenses and hardware warranties.
• Plan for IT asset lifecycle including upgrades and replacements.

7. Project Management

• Plan and manage IT-related projects (system upgrades, new software rollouts).
• Coordinate with other departments to understand IT needs.
• Ensure timely completion of projects within budget.

8. Cloud and Remote Services Management

• Manage cloud services (e.g., AWS, Azure, Google Cloud).
• Ensure secure and efficient use of remote access tools (VPN, remote desktop).
• Support hybrid work environments with appropriate IT solutions.

9. Documentation and Reporting

• Maintain up-to-date documentation on IT systems and procedures.
• Generate reports on system performance, downtime, and incidents.
• Provide recommendations to management for technology improvements.

10. Innovation and Strategy

• Stay updated with emerging technologies and trends.
• Recommend upgrades or changes to mprove efficiency and competitiveness.
• Align IT strategy with business goals.

Educational Qualifications

• Bachelor’s Degree in a relevant field such as:
  • Information Technology
  • Computer Science
  • Information Systems
  • Software Engineering
  • Cybersecurity (for security-focused roles)
• Associate Degrees or diplomas in IT or networking can be acceptable for entry-level positions.

Professional Certifications (especially valuable and sometimes required)

• General IT and Networking:
  • Cybersecurity:
  • Cloud:
  • Project Management:

Technical Skills

• Proficiency in operating systems (Windows, Linux, macOS)
• Knowledge of networking concepts and troubleshooting
• Experience with hardware and software installation and maintenance
• Familiarity with databases, cloud services and virtualization
• Scripting and automation (e.g., PowerShell, Bash, Python) is a plus

Soft Skills

• Strong analytical and problem solving abilities
• Excellent communication and interpersonal skills
• Time management and the ability to handle multiple tasks
• Attention to detail and a proactive attitude
• Teamwork and collaboration