IT Support Engineer

EMINET PTE. LTD.; Singapore; On-site; SGD 36,000 - 56,000; Full time

Job summary

A regional Managed Service Provider in Singapore seeks an IT Support Engineer to provide 7x24 support for IT systems and networks. The role involves technical support and installation of various IT infrastructures, including Cloud and Cybersecurity systems. Candidates should possess a Diploma or Degree in relevant fields and have a minimum of 2 years in IT managed services. Effective communication and teamwork skills are essential. An attractive salary is offered and immediate start is possible.

Qualifications

• Minimum 2 years experience in IT Managed Services and Support.
• Practical knowledge of ITIL practices and processes.
• Hands-on knowledge of Cloud/Servers/Storage and Cybersecurity.

Responsibilities

• Provide 7x24 support for IT systems and networks.
• Pre and post sales L1 and L2 technical support.
• Installation and configuration of IT infrastructure.

Skills

ITIL implementation knowledge

Troubleshooting skills for IT systems

Good customer interaction skills

Written and oral communication skills

Ability to work in a team

Education

Diploma or Degree in Electrical / Electronic / Computer Engineering / Computer Science / Information Systems

Job description

EmiNET, www.eminet.com.sg

EmiNET is a regional Managed Service Provider in IT, networking and wireless infrastructure, Cybersecurity, Cloud base solutions, HQ in Singapore and subsidiaries in Malaysia, Indonesia and Thailand and Vietnam. We are a strategic partner and reseller of Antlabs, Avaya, Alcatel-Lucent, Cisco and Cisco Meraki, Dell, HPE Aruba, Huawei, Lenovo, Microsoft, Palo Alto, Ruckus, Sophos, Symantec, Veritas etc for hotels, government, data centres, enterprises. EmiNET is expanding its business in Singapore and regionally and is looking for energetic and committed candidates to join us.

IT Support Engineer Scope of responsibility

• Part of Managed Services Team providing 7x24 support for IT systems and networks
• Provide pre and post sales L1 and L2 technical support to sales team, customers and partners on IT systems, Cloud/Servers/Storage, Security, Wireless, Network, VoIP
• Installation, configuration, test and commissioning of Cloud/Servers/Storage, Desktops, OS, Wireless, Networking, Firewall, Security, VOIP
• Remote or onsite technical support for Cloud/Servers/Storage, Desktops, OS, Wireless, Networking, Firewall, Security, VOIP
• Manage process, trouble tickets, and documentations for installation, maintenance, support, inventory, Lic, HW & SW renewals
• Liaise with vendors/principals on all technical related matter. Escalation procedure to level 3 support by Vendors/Principals
• Liaising and working in collaboration with other internal staff (if any), 3rd party companies like contractors, cabling installers

Requirement

• Diploma or Degree in Electrical / Electronic / Computer Engineering / Computer Science / Information Systems from a recognized institution
• 2 or more years experience in IT Managed Services and Support
• Practical knowledge in ITIL implementation, practices and processes
• Good hands‑on knowledge and troubleshooting skills on IT systems, especially Cloud/Servers/Storage, OS, Cybersecurity, or Networks
• Good customer interaction, written and oral communication skills
• Ability to work with all levels, and ability to work and contribute in a team or individually

Attractive salary commensurate with experience. Able to start work immediately with short notice. Please email your detail resume with current and expected salaries, contact number, and a recent passport-sized photograph