IT SUPPORT ASSISTANT

CHUAN LIM CONSTRUCTION PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A construction firm in Singapore is looking for an IT Support Specialist to manage technical assistance, system equipment, and user training. Responsibilities include providing first-line support for various IT issues, coordinating with external vendors, and preparing reports on IT performance. The ideal candidate should excel in troubleshooting and support. This role offers a dynamic environment with opportunities for growth within the IT department.

Responsibilities

• Provide first-line support for hardware, software, and network issues.
• Help install, configure, and maintain IT equipment.
• Support new employee onboarding and provide guidance on software.

Job description

Key Responsibilities

Technical Support

• Provide first-line support for hardware, software, and network issues via email, phone, or in person.

• Troubleshoot and resolve common problems related to operating systems, productivity software, printers, and peripherals.

• Assist with account setup, password resets, and user access permissions.

System & Equipment Management

• Help install, configure, and maintain laptops, desktops, mobile devices, and other IT equipment.

• Perform routine updates, backups, and system checks.

• Maintain inventory of IT assets, ensuring accurate tracking and documentation.

User Support & Training

• Support new employee onboarding, including device preparation and software setup.

• Provide guidance to staff on using software applications and IT resources effectively.

• Help create and update user guides, FAQs, and support documentation.

Administration & Coordination

• Log, track, and follow up on support tickets following IT procedures.

• Assist in preparing reports on system issues, CCTV monitoring, and IT performance.

• Coordinate with external vendors.