IT Support Analyst (Manila, PH)

Focal Search Pte Ltd; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading technology company in Singapore is seeking an experienced IT Support Analyst to manage IT service requests and improve customer support processes. The ideal candidate should have good knowledge of desktop support, strong communication skills in English, and expertise in Microsoft Office 365. Industry certifications such as Microsoft MCSE and AWS are preferred. This role involves collaborating with various teams to enhance IT operations and maintain asset management practices.

Qualifications

• Good working knowledge of Desktop/Laptop and Operating System support.
• Excellent written and spoken English communication skills.
• Experience with Microsoft Office 365 Suite, especially Administration and Teams.
• Strong customer focus with a problem-solving mindset.
• Hands-on experience with Meraki/Cisco or next-gen firewalls.
• Experience with IT asset management and automation tools.
• Industry certifications in relevant IT fields.

Responsibilities

• Manage problems and service requests to ensure service delivery within SLA.
• Proactively identify and address recurring problems.
• Oversee the purchase and billing of IT licenses and equipment.
• Manage the lifecycle of IT assets from acquisition to disposal.
• Write educational content for the self-service portal.
• Assist with IT systems and infrastructure support.

Skills

Desktop/Laptop support

Excellent communication skills

Microsoft Office 365 Suite

Customer focus

Meraki/Cisco firewalls

IT asset management

Project management

Education

Microsoft MCSE

Microsoft 365 certification

AWS certification

ITIL certification

Tools

Desktop Central

Job description

About the job IT Support Analyst (Manila, PH)

• Assume responsibility for problems and service requests and make sure they are completed successfully within the SLA (Service Level Agreement).
• To aid in this process, hold onto and expand your knowledge and abilities.
• Improve our customer service, internal procedures, and operations by proactively identifying recurring problems or service risks and helping to prevent them.
• Obtain quotes, oversee the purchase and billing of IT licences and equipment to ensure the company gets the best deal possible.
• Oversee the lifecycle of IT assets from acquisition to disposal.
• Exchange knowledge to benefit fellow team members and clients.
• Write educational content for the self-service portal.
• Assisting with IT systems and infrastructure
• Constant communication with staff members at all organisational levels, including those based on ships, in distant offices, and worldwide office workers.

Qualifications

• Good working knowledge of Desktop/Laptop and Operating System (Windows/ Mac OS) support
• Excellent communication skills in both written and spoken English
• Microsoft Office 365 Suite knowledge in particular Administration, Teams, Outlook and Sharepoint
• Strong customer focus - identifies needs and finds solutions to meet them
• Hands-on experience of dealing with Meraki/Cisco or other next-gen firewalls
• Experience with IT asset management and automation tools such as Desktop Central
• Industry certification in: Microsoft MCSE, Microsoft 365, AWS (Amazon Web Services), Security, or ITIL
• Project Management running small-scale projects from inception to completion using good project management practices