Service Desk / Call Centre Agent(12 hrs shift, Budget $2700)

Tap Growth ai; Singapore; On-site; SGD 27,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Tap Growth ai in Singapore is seeking a Service Desk / Call Centre Agent to deliver prompt customer support in a fast-paced environment. The role operates on a 12-hour rotating shift and offers a budgeted salary of SGD 2,700.

You will respond to inquiries via call, email, webchat, and IVR, perform 1st level troubleshooting across Workplace, Server, and Network, and monitor security events and system availability. Apply now for hands-on IT support experience.

Qualifications

• High school diploma or equivalent is required.
• Experience in IT support is a major plus.
• 12-hour rotating shift is required.

Responsibilities

• Respond to incoming enquiries/incident/requests via Call, Email, Webchat, IVR, or monitoring consoles.
• Provide 1st level troubleshooting of supported systems (Workplace, Server, Network).
• Handle Microsoft 365, Secure Access Service Edge, and POS security events.
• Monitor server and network availability and performance; reset passwords and unlock accounts.
• Log and route issues to higher tiers or Resolver Teams as needed.
• Record and manage all transactions/cases in the Service Management System.
• Broadcast notifications and provide timely status updates; follow up on escalated cases.
• Ensure daily tasks follow the Standard Operating Procedure.

Skills

IT support

Customer service

Education

High school diploma or equivalent

IT support experience

Job description

We're Hiring: Service Desk / Call Centre Agent!

Join our team as a Service Desk / Call Centre Agent and help deliver exceptional customer support in a fast-paced environment. We are looking for someone who is proactive, attentive, and ready to assist clients with their inquiries and requests. This role operates on a 12-hour shift schedule and offers a competitive budget of $2700.

Location: Singapore, Singapore
Work Mode: Work from Office
Role: Service Desk / Call Centre Agent

Job Descriptions

• Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR handling, Monitoring consoles)
• 1st level troubleshooting of in supported systems i.e. Workplace; Server; Network;
• Microsoft 365; Secure Access Service Edge; Point of Sale Security event monitoring
• Server and network availability and performance monitoring Password reset and unlock
• Perform log & route [to higher tier or Resolver Team(s)]
• Record and manage all transactions/ cases in Service Management System
• Broadcast notifications to the relevant parties
• Provide timely status update, follow up on cases escalated until closure within the service level agreement.
• Ensure daily tasks are executed according to the Standard Operation Procedure

Job Requirements

• High school diploma or equivalent
• Experience / Knowledge in IT support will be a Major plus
• 12 hours rotating shift