Service Desk / Call Centre Agent(12 hrs shift, Budget $2700)

Rapsys Technologies Pte Ltd.; Singapore; On-site; SGD 27,000 - 33,000; Full time

Job summary

Rapsys Technologies Pte Ltd. in Singapore is seeking a Service Desk / Call Centre Agent to handle incoming inquiries and provide first-line IT support on a 12-hour shift in an office setting.

You will troubleshoot basic workplace systems, Microsoft 365, network and server health checks, and log incidents in the service management system while keeping stakeholders updated.

The role requires a high school diploma, IT support experience is a plus, and rotating 12-hour shifts.

Qualifications

• High school diploma or equivalent required.
• IT support experience is a plus.

Responsibilities

• Respond to incoming inquiries/requests via Call, Email, Webchat, IVR, etc.
• Perform 1st level troubleshooting of Workplace; Server; Network
• Handle Microsoft 365; Secure Access Service Edge; POS security monitoring
• Monitor server and network availability/performance; password resets/unlocks
• Log and route incidents to higher tier or Resolver Teams
• Record and manage all transactions/cases in the Service Management System
• Broadcast notifications to relevant parties; provide timely status updates
• Escalate cases and follow up until closure within SLA
• Ensure daily tasks align with Standard Operating Procedures

Skills

IT support

Education

High school diploma or equivalent

Job description

We're Hiring: Service Desk / Call Centre Agent!

Join our team as a Service Desk / Call Centre Agent and help deliver exceptional customer support in a fast-paced environment. We are looking for someone who is proactive, attentive, and ready to assist clients with their inquiries and requests. This role operates on a 12-hour shift schedule and offers a competitive budget of $2700.

Location: Singapore, Singapore
Work Mode: Work from Office
Role: Service Desk / Call Centre Agent

Job Descriptions

• Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR handling, Monitoring consoles)
• 1st level troubleshooting of in supported systems i.e. Workplace; Server; Network;
• Microsoft 365; Secure Access Service Edge; Point of Sale Security event monitoring
• Server and network availability and performance monitoring Password reset and unlock
• Perform log & route [to higher tier or Resolver Team(s)]
• Record and manage all transactions/ cases in Service Management System
• Broadcast notifications to the relevant parties
• Provide timely status update, follow up on cases escalated until closure within the service level agreement.
• Ensure daily tasks are executed according to the Standard Operation Procedure

Job Requirements

• High school diploma or equivalent
• Experience / Knowledge in IT support will be a Major plus
• 12 hours rotating shift