IT Operations Manager, Ikano Retail

Ikea; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

A leading global retail company is seeking an IT Operations Manager in Singapore. This role involves overseeing day-to-day IT operations, managing budgets, and ensuring compliance with policies. The ideal candidate must have at least 5 years of experience in IT service management, possess excellent communication skills, and have a passion for service management. This position offers the opportunity to drive IT initiatives and foster collaboration with various stakeholders.

Qualifications

• At least 5 years of experience in an IT service management environment.
• Strong understanding of IT Operations.
• Innovative and good problem solver.

Responsibilities

• Lead and oversee day-to-day IT operations.
• Manage operational budgets.
• Ensure IT assets operate in accordance with policies.

Skills

Leadership

User Support

Budget Management

IT Asset Management

Policy Compliance

Collaboration

Troubleshooting

Communication

Job description

Job description

About the job

The IT Operations Manager plays a pivotal role in leading the day-to-day IT operations for one or more countries within Ikano Retail markets. Their mission is to provide the business with the right tools at the right time and place, ensuring smooth functioning of IT systems and providing timely support to meet business needs efficiently. In addition to managing infrastructure-related activities, the IT Operations Manager supports IT infrastructure improvement and establishment projects to enhance operational efficiency and meet evolving business requirements.

Your assignment

The IT Operations Manager contributes to the long-term growth by carrying the following responsibilities.

• Leadership and Oversight : Lead and oversee day-to-day IT operations with a customer and co-worker-first mindset. Secure performance based (KPI) steering and maintain clear SLAs.
• User Support and Service Level Management : Single-point-of-contact in the respective market, including Infrastructure, Application, End User Computing (EUC) tasks, in line with agreed Service Level Agreements.
• Budget Management : Manage operational budgets, including recurring forecasting.
• IT Asset Management : Manage IT assets, ensuring integrity, security, and privacy.
• Policy Compliance : Ensure IT assets operate in accordance with policies and standards. Support compliance of the enterprise environment, including auditor support and risk mitigation.
• IT Initiatives and Enhancement : Plan, lead, and implement IT initiatives to proactively enhance IT capabilities.
• Collaboration and Partnership : Work closely and partner with business stakeholders, IT, external vendors, and solution partners. Develop long-term relationships and provide excellent support.
• Infrastructure Administration and Support : Maintain high availability and performance of Business Application, IT infrastructure, network, cloud, and End User Computing (EUC) infrastructure. Monitor and support IT infrastructure with a high level of availability and performance.
• Troubleshooting and Incident Management : Investigate, troubleshoot, and follow up on IT infrastructure Level 2 support incidents, change management, and service requests. Ensure resolution, closure, work‑around, and escalation as necessary. Root‑cause‑analysis (RCA) reporting on P1 and P2 incidents in respective markets.
• Audit and Compliance Support : Support IT infrastructure-related audit, compliance, and security reviews and assessments. Maintain inventory records of IT infrastructure hardware, software licenses, and support contracts.
• IT Procurement : Quotation sourcing and seeking approval, raise PR / PO on hardware request and liaise with vendor on goods / service delivery.

Qualification

Your profile

• At least 5 years of experience in an IT service management environment with a board understanding of IT Operations.
• Passionate about Service Management, with user experience top of mind.
• Good working experience in enterprise IT Setup, including budget control and multi‑vendor management.
• Innovative, good problem solver with the ability to challenge common ways of thinking and excite for change.
• Excellent communication skills who can communicate effectively with various stakeholders.
• Strong interest in people and team development.