IT Onsite Support Engineer

CSTECH SOLUTIONS; Singapore; On-site; SGD 32,000 - 42,000; Full time

Job summary

CSTECH SOLUTIONS is seeking a hands-on IT Support professional in Singapore to provide first-line helpdesk and end-user support. You will set up and migrate PC/Laptop data, install hardware and software, and troubleshoot system and network issues.

You will manage user accounts (Active Directory, LDAP), and supervise IT assets and inventory while evaluating new technologies. Ideal candidates have 1–2 years of end-user IT support experience, familiarity with Windows 11, DNS/DHCP/VLAN basics, and

Qualifications

• 1-2 years of hands-on experience in an end-user IT support role or computer operations environment.
• Experience in installation, setup, configuration, migration, upgrading and maintenance of servers, PCs, OS, software and peripherals.
• Required technical troubleshooting skills for Windows 11.
• Basic networking protocol (DNS, DHCP, VLAN) with advanced printer/peripheral device troubleshooting.
• Support for handheld smartphones and tablets.
• Monitor and ensure compliance with company's IT Security policies.
• Able to work independently and carry out day-to-day IT support with good analytical problem-solving, time management and decision-making skills.
• Willingness to take ownership of task and learn new technologies and systems.
• Only Singaporean or Permanent Resident are applicable

Responsibilities

• Provide first-level helpdesk and end-user support.
• Setup PC/Laptop, backup, and migration of data.
• Install and configure computer hardware, software, systems, networks, printers and other IT equipment.
• Troubleshoot system and network problems and diagnose faults.
• Administer user accounts (Active Directory, LDAP), Microsoft 365 Azure, WHM and cPanel.
• Document and manage client IT assets, inventory and other IT supplies.
• Test and evaluate new technology.

Skills

Helpdesk support

Windows 11 troubleshooting

Networking basics (DNS, DHCP, VLAN)

Device & mobile support

Analytical problem solving

Time management

Tools

Active Directory

LDAP

Microsoft 365

WHM

cPanel

Job description

• Providing first-level helpdesk and end-user support.

• Setup PC/Laptop, Backup PC/Laptop and migration of PC/Laptop Data

• Installing and configuring computer hardware, software, systems, networks, printers, and other IT equipment.

• Troubleshooting of System and Network problems and diagnose and resolving hardware or software faults.

• Administration of user accounts (Active Directory, LDAP), Microsoft 365 azure, WHM and cPanel.

• Documenting and managing of Client IT Assets, Inventory, and other IT supplies.

• Testing and evaluating new technology.

Proven 1 - 2 years of hands-on experience working in an end-user IT Support role or computer operations environment.

Experience in installation, setup, configuration, migration, upgrading and maintenance of servers, PCs, OS, software and other related peripherals.

Required technical troubleshooting skills for Windows 11.

Basic networking protocol (DNS, DHCP, VLAN) with advanced printer / peripheral device troubleshooting.

Support for handheld smartphones and tablets.

Monitor and ensures compliance with company's IT Security policies.

Able to work independently and carry out day-to-day IT support with good analytical problem-solving, time management and decision-making skills.

Willingness to take ownership of task and express interests in learning new technologies and systems.

Only Singaporean or Permanent Resident are applicable