IT Onsite Engineer

Maestro Human Resource Pte Ltd; Singapore; On-site; SGD 28,000 - 36,000; Full time

Job summary

Maestro Human Resource Pte Ltd is seeking an IT Onsite Engineer to provide 1st level support to users and manage helpdesk tickets. The role requires 24/7 standby on a roster and travel to client sites as needed.

The ideal candidate holds a Diploma or Degree in IT with 0-2 years of experience and is willing to learn. Security clearance requires Singaporean-born applicants.

Qualifications

• Diploma or degree in IT required.
• 0-2 years of experience preferred.
• Willing to learn and adapt to a 24/7 standby roster.
• Must be available for travel to client sites.
• Singaporean born only due to security clearance.

Responsibilities

• Provide 1st level IT support to users.
• Handle 24/7 support and standby duties (roster).
• Track helpdesk tickets and provide progress updates.
• Perform regular maintenance checks on systems.

Skills

Willing to learn

Standby duty

Travel to site

Education

Diploma / Degree in IT

Job description

About the role

IT Onsite Engineer providing 1st level support to users, identification of problems, recording support tickets, and solving simple problems. The role includes 24/7 support and standby duties on a roster basis, tracking of helpdesk tickets with progress updates, conducting regular maintenance checks to ensure proper system functioning, and providing technical support and guidance to end users while fostering collaboration and knowledge sharing. Responsibilities also include software and application version upgrades on clients and maintenance for servers.

Key responsibilities

• 1st level support to user, identification of problems, recording support tickets, solving simple problems
• 24/7 Support & Standby (duty roster)
• Tracking of helpdesk ticket and provide progress update
• Conducting regular maintenance checks to ensure the proper functioning of system
• Providing technical support and guidance to end user, fostering collaboration and knowledge sharing
• Software and Application Version Upgrade on clients
• Opportunity to perform maintenance for servers

About you

• Diploma / Degree in IT
• 0-2 yrs experience
• Willing to learn
• Required to be on standby (duty roster basis)
• Travel to site whenever required
• Only Born Singaporeans will be considered (Due to Security Clearance)