IT SUPPORT

QUESSCORP SINGAPORE PTE. LTD.; Singapore; On-site; SGD 30,000 - 48,000; Full time

Job summary

QUESSCORP SINGAPORE PTE. LTD. is seeking a Desktop Engineer to provide hands-on support for desktops, laptops, printers, and other IT hardware in a fast-paced office environment.

You will troubleshoot OS issues, assist end users remotely or on-site, maintain asset inventory, and coordinate with vendors. Strong communication and time-management skills are essential.

Qualifications

• 1–3 years of experience in desktop support or a similar IT support role.
• Strong knowledge of Windows OS (Windows 10/11) and Microsoft Office suite.
• Basic understanding of networking (LAN, Wi-Fi, IP addressing).
• Experience in end-user support, including remote assistance tools.
• Good communication and problem-solving skills.
• Ability to work independently and manage time effectively.

Responsibilities

• Provide technical support to end users for hardware, software, and networking issues (onsite or remotely).
• Install, configure, and maintain desktops, laptops, printers, and other peripherals.
• Troubleshoot system issues, including operating systems (Windows/macOS) and standard office applications.
• Set up and support user accounts, email, and access permissions.
• Maintain asset inventory and documentation of IT support activities.
• Coordinate with vendors for hardware replacements and warranty claims.
• Ensure timely resolution of tickets and maintain service level agreements (SLAs).
• Educate and guide users on best practices and preventive maintenance.

Skills

Windows OS

Networking

Remote assistance

Communication

Time management

Tools

ServiceNow

Jira

Zendesk

Active Directory

Outlook

Remote desktop tools

Job description

*Job Summary:

We are looking for a Desktop Engineer to provide technical support and maintenance for desktops, laptops, printers, and other IT hardware and software.The ideal candidate will have hands‑on experience supporting end users in a professional environment.

Key Responsibilities:

• Provide technical support to end users for hardware, software, and networking issues (onsite or remotely).
• Install, configure, and maintain desktops, laptops, printers, and other peripherals.
• Troubleshoot system issues, including operating systems (Windows/macOS) and standard office applications.
• Set up and support user accounts, email, and access permissions.
• Maintain asset inventory and documentation of IT support activities.
• Coordinate with vendors for hardware replacements and warranty claims.
• Ensure timely resolution of tickets and maintain service level agreements (SLAs).
• Educate and guide users on best practices and preventive maintenance.

Required Skills & Qualifications:

• 1–3 years of experience in desktop support or a similar IT support role.
• Strong knowledge of Windows OS (Windows 10/11) and Microsoft Office suite.
• Basic understanding of networking (LAN, Wi‑Fi, IP addressing).
• Experience in end‑user support, including remote assistance tools.
• Good communication and problem‑solving skills.
• Ability to work independently and manage time effectively.

Preferred Qualifications:

• Certification in CompTIA A+, Microsoft MCP, or similar is a plus.
• Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk).
• Knowledge of Active Directory, Outlook, and remote desktop tools.

QUESSCORP SINGAPORE PTE. LTD

Registration No. 199801439D