IT Support/Desktop Engineer (Tuas Location 5 days work)

AVENSYS CONSULTING PTE. LTD.; Singapore; On-site; SGD 3,200 - 4,800; Full time

Benefits offered by this job

Base salary

Company benefits

Job summary

AVENSYS CONSULTING PTE. LTD. is seeking an IT Support professional to handle workstation, peripheral, and application issues across Singapore sites.

You will log tickets, troubleshoot, and resolve requests within SLA, while collecting diagnostic data and escalating where needed. Ideal candidates have 1–2 years of IT support experience, knowledge of Windows endpoints, basic networking, ServiceNow/Jira, and basic SQL.

Qualifications

• Diploma in IT/Computing or equivalent.
• 1–2 years IT support experience.
• Knowledge of Windows endpoints, basic networking, peripherals; ServiceNow/Jira.
• Structured troubleshooting; basic SQL; Unix/Linux exposure beneficial.
• Clear communication and ability to work onsite independently.

Responsibilities

• Provide support for workstations, peripherals, applications and connectivity across assigned Singapore sites.
• Log, prioritise, troubleshoot and resolve incidents and requests within SLA.
• Collect diagnostic evidence and escalation to L3, infrastructure, application or vendor teams.
• Respond to outages and service degradation and provide timely updates.
• Maintain accurate ticket records, daily reports and shift handovers. Follow SOPs, security controls and site-access requirements.
• Support trend analysis, automation and service improvements.

Skills

IT support

Windows endpoints

Networking basics

SQL basics

Unix/Linux

Communication

Education

Diploma in IT/Computing

Tools

ServiceNow

Jira

Job description

Responsibilities

• Provide support for workstations, peripherals, applications and connectivity across assigned Singapore sites.
• Log, prioritise, troubleshoot and resolve incidents and requests within SLA.
• Collect diagnostic evidence and escalation to L3, infrastructure, application or vendor teams.
• Respond to outages and service degradation and provide timely updates.
• Maintain accurate ticket records, daily reports and shift handovers. · Follow SOPs, security controls and site-access requirements.
• Support trend analysis, automation and service improvements.

Requirements

• Diploma in IT, Computer Studies or equivalent.
• 1–2 years of relevant IT support experience.
• Knowledge of Windows endpoints, basic networking, peripherals and ServiceNow/Jira.
• Structured troubleshooting and basic SQL skills; Unix/Linux exposure is beneficial.
• Clear communication, customer service and ability to work independently onsite.
• Eligible for the required security clearance and site access, and willing to be deployed or reassigned across Singapore based on capabilities, skills and operational needs.
• Available for 12-hour rotating shifts, nights, weekends and public holidays.

Good to have

• ITIL/ITSM knowledge and mission-critical support experience. Microsoft 365, Excel or Power BI reporting skills.
• Scripting, automation, monitoring or service-improvement experience.

WHAT’SONOFFER

• Youwillberemuneratedwithanexcellentbasesalaryandentitledtoattractivecompanybenefits.Additionally,youwillgettheopportunitytoenjoyafunandcollaborativeworkenvironment,alongsideastrongcareerprogression.