IT Desktop Support Engineer (Backfill)

Mossad Services Pte Ltd; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

Mossad Services Pte Ltd in Singapore is seeking a Backfill IT Engineer to cover resident engineers on leave, delivering desktop, laptop, mobile device, printer and network support across multiple locations.

You will perform hardware and software setup, assist with AV in meeting rooms, manage user accounts, provide VPN support, coordinate with vendors, and help with IT projects and asset management.

Qualifications

• Diploma in Information Technology or equivalent.
• 2 years of experience in PC hardware/software support and IT security preferred.
• MS Office 365 hands-on experience (1+ year).
• Experience in Level 1 & 2 support.

Responsibilities

• Perform Backfill IT engineer duties when resident engineers are on leave or absent.
• Setup and maintenance of desktops, laptops, phones, printers, peripherals, and mobile devices (Windows and Apple).
• Provide remote and onsite support across multiple locations as required.
• Assist with network connectivity issues and AV setups in meeting rooms.
• Coordinate with vendors and stakeholders for problem resolution and asset management.
• Deliver IT projects and hardware/software rollouts; document processes.

Skills

Diploma in IT

2 years PC hardware/software support

MS Office 365

Level 1 & 2 Support

Fluent in English

Analytical & communication

Education

Diploma in Information Technology or equivalent

Tools

Diagnostic tools

Job description

Key Roles & Responsibilities

• Perform following duties as a Backfill IT engineer, whenever resident engineers are on leave/absent
• Setup and maintenance of desktops, laptops, phones, printers, peripherals and mobile devices – Windows and Apple Platforms
• Escalate and work with second or third level support/third party vendor on resolution of problem when necessary
• Support remotely, if necessary
• Maintain hardware inventory at assigned locations
• Provision new users with hardware, software and account setup
• Provide with both remote and onsite support for multiple locations, if required
• Troubleshoot and resolve a variety of technical problems
• Assist with network connectivity issues
• Provide great communication and customer service to company employees in person and through phone calls and emails
• Work on assigned tasks and projects including hardware and software rollouts
• Work with hardware / software vendors, whenever required
• Provide training when needed help to facilitate users requests and in the implementation of company project
• Provide VPN support including end-user setup and problem
• Work closely with other support teams (client support team, application support team, server support team)
• Develop and document IT operational processes whenever required
• Active Directory (User/ID creation, delete, reset, update, distribution, list/security and accesses), if required
• Assist on AV setup in meeting rooms for conference calls and meetings
• Provide regular checks and maintenance on system health of the meeting rooms
• Provide back-end support for live event broadcast
• Support ad-hoc IT project deployments
• Attend meetings to update current projects
• Attend trainings provided by the company
• Perform procurement/RMA duties as and when required and liaise with vendors, keep track of orders and update users or IT team on delivery status
• IT Asset Management

Key Qualifications & Skills

• Minimum Diploma in Information Technology or equivalent in relevant discipline
• Minimum 2 years of experience in PC, hardware, software support & IT security preferably
• Ability to perform PC hardware and software trouble-shooting with experience in the use of diagnostic programs and tools
• Preferably with MS Office 365 hands‑on experience of minimum 1 year
• Level 1 & 2 Support

Key Requirements

• Analytical, competent, able to work independently and self‑motivated and with good‑problem solving skills
• Helpful and able to communicate effectively with fellow colleagues and customers
• Fluent in English and writing
• Currently residing in Singapore
• Willing to work at various locations in SG but no more than one location per day
• Able to start work immediately or within short notice

We regret to inform that only shortlisted candidates will be notified. Thank you.