IT Onsite Support Engineer (Tuas, Singapore)

We+ Asia; Singapore; On-site; SGD 60,000 - 85,000; Full time

Job summary

We+ Asia is seeking an experienced IT Support Specialist to provide Level 1 and Level 2 support for laptops, desktops, mobile devices, and peripherals across our Singapore offices. You will configure Windows systems, manage Active Directory, DNS, DHCP, and support email workflows in Outlook.

The role covers conference room A/V, video conferencing tools (Zoom, Teams, Skype), and IT operations with incident tracking, onboarding/offboarding, and vendor coordination.

Qualifications

• Familiar with Windows operating systems and office productivity tools.
• Experience with Active Directory, DNS, DHCP and email workflows.
• Strong communication in English and Chinese; ability to support bilingual OS/ software.

Responsibilities

• Provide Level 1 and 2 support for laptops, desktops, mobile devices and printers.
• Configure and troubleshoot Windows systems; manage printers and peripherals.
• Support conference room A/V and video conferencing systems; assist with Zoom/Teams/Skype.
• Log, track, and resolve incidents; onboard/offboard staff; coordinate with vendors.

Skills

Windows OS

Active Directory

Networking basics

Printers & peripherals

Mobile device management

English & Chinese

Vendor coordination

Education

Bachelor's degree in Computer Science or related field

Tools

Outlook

Microsoft 365

Zoom/Teams/Skype

VMware

Job description

• Provide Level 1 and Level 2 technical support for laptops, desktops, mobile devices, and peripherals.
• Configure, deploy, and troubleshoot Windows systems.
• Install, configure, and support printers, scanners, and related hardware.
• Set up and troubleshoot mobile devices (iOS and Android)

Conference Support

• Support and configure, and maintain conference room Audio/Visual systems, including video conferencing hardware.
• Support collaboration and communication services including video conferencing systems (Zoom, Teams, Skype).
• Provide on-site and remote assistance for executive meetings, town halls, and hybrid conferences to ensure seamless A/V performance.

Software & Application Support

• Configure, support, and troubleshoot in-house applications and software systems.
• Provide support for common productivity tools, including Microsoft Office and Outlook.
• Diagnose and resolve email and mail-flow issues, including Outlook configuration and mailbox access problems.
• Assist users with application issues, updates, and usage guidance.

Infrastructure & Server Room Support

• Perform basic server room maintenance, including equipment checks, cable management, and troubleshooting.
• Assist with monitoring and first-line troubleshooting of servers, switches, and network equipment.
• Escalate complex infrastructure issues to senior engineers or external vendors where required.

IT Operations & Support Processes

• Log, track, and resolve incidents and service requests using a ticketing system.
• Follow IT support procedures, SLAs, and security best practices.
• Maintain accurate documentation for systems, configurations, and known issues.
• Assist with onboarding and offboarding of staff, including account setup and equipment preparation.

Qualifications & Experience

• Familiar with various Windows operating systems, printing systems and computer hardware (desktop computers, laptops, etc.).
• Familiar with the management and maintenance of Active Directory, DNS, DHCP, and shared file servers
• Good experience of networking concepts (LAN/WAN, TCP/IP), ability to support Office Network, Shared Drive, Wireless, and VPN connectivity
• Fundamental knowledge virtualization technologies (e.g., VMware)
• Experience with backup procedures and basic data recovery support.
• Familiarity with endpoint security, and patching processes.
• Hands-on experience with meeting and conference room technologies.
• Ability to work with vendors and service providers for issue resolution and equipment support.
• Strong team player who works well with others across technical and non-technical teams.
• Have good communication skills in both Chinese and English, capable of supporting and maintaining Chinese and English versions of operating systems and software systems.
• Possess a college diploma or bachelor's degree in computer science or a related field, minimum 5 years of relevant work experience.
• Good to have experience working in an ITIL environment, as well as GxP or pharmaceutical industry experience