IT Helpdesk Support Engineer (1yr contract)

Stafflink Services Pte Ltd; Singapore; In loco; SGD 42.000 - 66.000; Part-time

Vantaggi offerti da questo lavoro

Base salary

Transport allowance

Shift allowance

OT claims

Descrizione del lavoro

Stafflink Services Pte Ltd is seeking an IT Applications Support specialist for a 1-year contract in Singapore, preferably with 1-3 years in hotels/hospitality environments. The role focuses on desktop and application support, ITSM processes, and ServiceNow familiarity.

You will handle first/second line maintenance for printers, servers, desktops, mobile devices, and related IT infrastructure, ensuring uptime, security, and documented procedures while coordinating with vendors and internal teams.

Competenze

• Higher Nitec/Diploma in Computer Science/IT related disciplines.
• 2 years applications/desktop support experience is required.
• Familiar with ITSM and ServiceNow.
• Good communication & analytical skills; team player who is able to work independently.

Mansioni

• Provide 1st and/or 2nd level maintenance support to Printers, Local Servers, Desktop support, Android Mobile Phones & in-house operation program.
• System accounts administration, computer/Android mobile setup & configuration.
• Ensure proper security system setup and maintenance to protect data accuracy.
• Additional duties as assigned.
• Ensure the operational uptime/excellence, optimization and integrity of the IT systems and network infrastructure.
• Primary contact and responsible for all IT services as in infrastructure, end user computing, network, hosting facilities and management of outsourced contractors.
• Manage Servers, PCs, LAN/WAN devices, telecommunications system, PABX systems, computer peripherals and desktop/mobile applications deployments.
• Provide prompt helpdesk and technical support, training and systems/software documentation.
• Support in any evaluation and deployment of equipment/solutions to improve the business operations, in compliance with regional IT governance framework, strategies and policies
• Liaise with frontline colleagues, customers, end user, management, external consultants and vendors to define user systems requirements and provide functional specifications to these external and/or internal parties
• Support team to roll-out application enhancements in mobile/PC environments and ensuring key stages of Quality Assurance / Testing are performed prior to production go-live.

Conoscenze

Good communication

Independent worker

Formazione

Higher Nitec/Diploma in Computer Science/IT related disciplines

Strumenti

ServiceNow

Descrizione del lavoro

• Leading AV Solutions Provider!

• 1-3yrs in IT Applications Support in Hotels/Hospitality preferred!

• Familiar with ITSM & ServiceNow

• 1yr contract

Our client is a leading AV Solutions provider

Responsibilities

• Provide 1st and/or 2nd level maintenance support to Printers, Local Servers, Desktop support, Android Mobile Phones & in-house operation program.

• System accounts administration, computer/Android mobile setup & configuration.

• Ensure proper security system setup and maintenance to protect data accuracy.

• Additional duties as assigned

• Ensure the operational uptime/excellence, optimization and integrity of the IT systems and network infrastructure

• Primary contact and responsible for all IT services as in infrastructure, end user computing, network, hosting facilities and management of outsourced contractors

• Manage Servers, PCs, LAN/WAN devices, telecommunications system, PABX systems, computer peripherals and desktop/mobile applications deployments

• Provide prompt helpdesk and technical support, training and systems/software documentation

• Support in any evaluation and deployment of equipment/solutions to improve the business operations, in compliance with regional IT governance framework, strategies and policies

• Liaise with frontline colleagues, customers, end user, management, external consultants and vendors to define user systems requirements and provide functional specifications to these external and/or internal parties

• Support team to roll-out application enhancements in mobile/PC environments and ensuring key stages of Quality Assurance / Testing are performed prior to production go-live.

Requirements

• Higher Nitec/Diploma in Computer Science/IT related disciplines

• 2 years applications/desktop support experience is required

• Familiar with ITSM and ServiceNow

• Good communication & analytical skills; team player who is able to work independently

Other Information

• Initial phase (Mon Fri: 8am to 5pm) / 2nd phase: 5 months period (standby 24/7, rotating shifts, include midnight shifts, weekends/Public Holidays)

• Good base+ transport claims+shift allowance+OT claims!

• Location – Town

• 1yr contract, may renew or convert depending on business / performance needs