IT Helpdesk Specialist - Hospitality IT (Contract, 1yr)

Stafflink Services Pte Ltd; Singapore; On-site; SGD 42,000 - 66,000; Part time

Benefits offered by this job

Base salary

Transport allowance

Shift allowance

OT claims

Job summary

Stafflink Services Pte Ltd is seeking an IT Applications Support specialist for a 1-year contract in Singapore, preferably with 1-3 years in hotels/hospitality environments. The role focuses on desktop and application support, ITSM processes, and ServiceNow familiarity.

You will handle first/second line maintenance for printers, servers, desktops, mobile devices, and related IT infrastructure, ensuring uptime, security, and documented procedures while coordinating with vendors and internal teams.

Qualifications

• Higher Nitec/Diploma in Computer Science/IT related disciplines.
• 2 years applications/desktop support experience is required.
• Familiar with ITSM and ServiceNow.
• Good communication & analytical skills; team player who is able to work independently.

Responsibilities

• Provide 1st and/or 2nd level maintenance support to Printers, Local Servers, Desktop support, Android Mobile Phones & in-house operation program.
• System accounts administration, computer/Android mobile setup & configuration.
• Ensure proper security system setup and maintenance to protect data accuracy.
• Additional duties as assigned.
• Ensure the operational uptime/excellence, optimization and integrity of the IT systems and network infrastructure.
• Primary contact and responsible for all IT services as in infrastructure, end user computing, network, hosting facilities and management of outsourced contractors.
• Manage Servers, PCs, LAN/WAN devices, telecommunications system, PABX systems, computer peripherals and desktop/mobile applications deployments.
• Provide prompt helpdesk and technical support, training and systems/software documentation.
• Support in any evaluation and deployment of equipment/solutions to improve the business operations, in compliance with regional IT governance framework, strategies and policies
• Liaise with frontline colleagues, customers, end user, management, external consultants and vendors to define user systems requirements and provide functional specifications to these external and/or internal parties
• Support team to roll-out application enhancements in mobile/PC environments and ensuring key stages of Quality Assurance / Testing are performed prior to production go-live.

Skills

Good communication

Independent worker

Education

Higher Nitec/Diploma in Computer Science/IT related disciplines

Tools

ServiceNow

Job description

Stafflink Services Pte Ltd is seeking an IT Applications Support specialist for a 1-year contract in Singapore, preferably with 1-3 years in hotels/hospitality environments. The role focuses on desktop and application support, ITSM processes, and ServiceNow familiarity.

You will handle first/second line maintenance for printers, servers, desktops, mobile devices, and related IT infrastructure, ensuring uptime, security, and documented procedures while coordinating with vendors and internal teams.