IT Support Engineer (One-North/1 Year Contract/Up to $4500)

PERSOL; Singapore; On-site; SGD 28,000 - 45,000; Full time

Job summary

PERSOL Singapore is seeking an IT Support Engineer to deliver hands-on desktop hardware support and end-user assistance on site in Singapore. The role covers procurement, vendor management, asset control, and light IT project tasks.

The successful candidate will have 2–4 years of desktop support experience, proficiency with Microsoft Office, and the ability to troubleshoot network printing issues. EUC/IT helpdesk experience is valued.

Qualifications

• 2–4 years of experience in desktop support.
• Proficient in Microsoft Office applications (Outlook, Excel).
• Experience with network printing troubleshooting is a plus.

Responsibilities

• Provide on-site support for desktop hardware, applications, emails, and printers.
• Handle end-user requests and issues.
• Perform IT administrative tasks: purchase, vendor, and asset management; generate reports.

Skills

Desktop support

Customer service

Teamwork

Education

Diploma in Computer Science / Information Technology

Professional Certificate / Nitec

Bachelor’s Degree in CS/IT

Tools

Microsoft Office

Job description

IT Support Engineer

IT Support Engineer with solid hardware skills - desktop, laptop, printer, scanner etc. Daily task involve tasks of IT hands on support and administrative support on vendor management, purchase management, asset management, end-user support management and some small/mid-scale IT project management, etc.

Responsibilities

• Responsible for on-site support for desktop hardware, desktop applications, emails, printers and other related issues.
• End user issue and request support.
• IT administrative work on purchase management, vendor management, asset management, report rendering, etc.
• To perform installation, uninstallation, configuration, technical support, troubleshooting and resolution to the clients.
• To perform hardware and software moves.
• To perform preventive and corrective maintenance works as scheduled in the Preventive Maintenance Program, such as minor installation, repairs and replacement works.
• To maintain proper preventive maintenance records and ensure works carryout compliance with the processes and standards.
• To invoke problem escalation process to next level of support.

Requirements

• Candidate must possess at least a Professional Certificate/Nitec /Diploma/Bachelor’s Degree level in Computer Science/ Information Technology or equivalent.
• Must have 2-4 years’ experience in desktop support.
• Proficient in Microsoft Office applications (Outlook, Excel, etc).
• Have some network printing troubleshooting experiences.
• Good to have EUC Support, IT helpdesk /IT support experience desirable.
• General skills - Candidate to demonstrate a good/positive attitude, good customer service skills, resourceful, responsive and pro-active. Ability to work cohesively in a team and individually.

PERSOL Singapore Pte Ltd UEN No. 200007268E EA License No. 01C4394 EA Registration No.R22109454 (Malcolm Lee Jun Hao)