Helpdesk Support Engineer (3 months contract)

CANWORKONE.SG EMPLOYMENT PTE. LTD.; Singapore; On-site; SGD 25,000 - 34,000; Full time

Job summary

CANWORKONE.SG EMPLOYMENT PTE. LTD. in Singapore is seeking a Helpdesk Support Engineer to provide first-line IT assistance for desktops, laptops, applications, hardware, and IP phones.

You will log, track, and resolve incidents within SLA timelines and troubleshoot issues remotely. The role requires a NITEC or Diploma in IT, strong communication skills, and a service-oriented attitude, with willingness to work rotational shifts including Saturdays.

Qualifications

• NITEC, Diploma, or relevant IT qualifications.
• Basic IT knowledge and troubleshooting skills are an advantage.
• Good communication skills and a service-oriented attitude.
• Willingness to work rotational shifts, including Saturdays.

Responsibilities

• Provide first-level IT support for desktops, laptops, applications, hardware, and IP phones.
• Log, track, and resolve incidents and service requests within agreed SLA timelines.
• Troubleshoot technical issues remotely and route unresolved cases to relevant teams or vendors.
• Set up desktops, laptops, and IT peripherals with proper configuration and asset records.
• Assist with software updates, patch deployment, and testing.
• Coordinate with users and IT teams to ensure timely resolution and provide status updates.

Skills

Basic IT knowledge

Troubleshooting skills

Communication skills

Service-oriented attitude

Education

NITEC, Diploma, or relevant IT qualifications

Job description

Helpdesk Support Engineer

Job Responsibilities

• Provide first-level IT support for desktops, laptops, applications, hardware, and IP phones.
• Log, track, and resolve incidents and service requests within agreed SLA timelines.
• Troubleshoot technical issues remotely and resolve unresolved cases to relevant teams or vendors.
• Set up desktops, laptops, and IT peripherals, ensuring proper configuration and asset records.
• Assist with software updates, patch deployment, and testing.
• Coordinate with users and IT teams to ensure timely resolution and provide regular status updates.

Job Requirements

• NITEC, Diploma, or relevant IT qualifications.
• Basic IT knowledge and troubleshooting skills are an advantage.
• Good communication skills and a service-oriented attitude.
• Willingness to work rotational shifts, including Saturdays.

Working Hours - Rotational Shifts

Monday to Friday:

• Shift 1: 7:00 AM - 4:30 PM
• Shift 2: 8:30 AM - 6:00 PM
• Shift 3: 1:30 PM - 11:00 PM

Saturday:

Shift 1: 7:00 AM - 4:30 PM

Thank you for your interest in this position, and we wish you every success in your job search.

CanWorkOne.SG Employment Pte Ltd | EA License No. 26C3357
EA Personnel: Tan Soon Hock (Steven) | Registration No. R1109889