IT Support Engineer (Immediate Joiner)

Mossad Services Pte Ltd; Singapore; On-site; SGD 31,000 - 54,000; Full time

Job summary

Mossad Services Pte Ltd is seeking a proactive IT Support Specialist to join our Singapore team. You will provide desktop, laptop, mobile device and peripheral support across Windows and Apple platforms, both onsite and remotely as needed.

Responsibilities include hardware inventory, user provisioning, troubleshooting, AD management, AV setup for meetings, and collaborating with vendors and internal teams to deliver reliable IT services for multiple locations. Immediate start is preferred.

Qualifications

• Diploma in Information Technology or equivalent.
• 3 years of PC hardware, software support & IT security experience preferred.
• Ability to troubleshoot using diagnostic programs and tools.
• Smart Hands experience of server & network support (at least 1 year).
• Level 1 & 2 Support experience.

Responsibilities

• Setup and maintenance of desktops, laptops, phones, printers, and peripherals for Windows and Apple platforms.
• Escalate and coordinate with second/third level support or vendors as needed.
• Provide remote and onsite support for multiple locations.
• Maintain hardware inventory and procure assets.
• Provision new users with hardware, software, and account setup.

Skills

PC hardware

Software support

IT security

Active Directory

Customer service

English communication

Education

Diploma in Information Technology

Tools

Diagnostic tools

Remote support tools

Job description

Key Roles & Responsibilities

• Setup and maintenance of desktops, laptops, phones, printers, peripherals and mobile devices – Windows and Apple Platforms
• Escalate and work with second or third level support/third party vendor on resolution of problem when necessary
• Support remotely, if necessary
• Maintain hardware inventory at assigned locations
• Provision new users with hardware, software and account setup
• Provide with both remote and onsite support for multiple locations, if required
• Troubleshoot and resolve a variety of technical problems
• Assist with network connectivity issues
• Provide great communication and customer service to company employees in person and through phone calls and emails
• Work on assigned tasks and projects including hardware and software rollouts
• Work with hardware / software vendors, whenever required
• Provide training when needed help to facilitate users requests and in the implementation of company project
• Provide VPN support including end-user setup and problem
• Work closely with other support teams (client support team, application support team, server support team)
• Develop and document IT operational processes whenever required
• Active Directory (User/ID creation, delete, reset, update, distribution, list/security and accesses), if required
• Assist on AV setup in meeting rooms for conference calls and meetings
• Provide regular checks and maintenance on system health of the meeting rooms
• Provide back-end support for live event broadcast
• Support ad-hoc IT project deployments
• Attend meetings to update current projects
• Attend trainings provided by the company
• Perform procurement/RMA duties as and when required and liaise with vendors, keep track of orders and update users or IT team on delivery status
• IT Asset Management

Key Qualifications & Skills

• Minimum Diploma in Information Technology or equivalent in relevant discipline
• Minimum 3 years of experience in PC, hardware, software support & IT security preferably
• Ability to perform PC hardware and software trouble-shooting with experience in the use of diagnostic programs and tools
• Preferably with Smart Hands experience of minimum 1 year for server & network support
• Level 1 & 2 Support

Key Requirements

• Analytical, competent, able to work independently and self-motivated and with good-problem solving skills
• Helpful and able to communicate effectively with fellow colleagues and customers
• Fluent in English and writing
• Currently residing in Singapore
• Willing to work on short-term projects/contracts
• Able to start work immediately or within short notice