IT Helpdesk Support (Contract)

PERSOLKELLY SINGAPORE PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A reputable bank in Singapore is looking for an IT Helpdesk support professional to manage technology ticketing and assist users with their issues. The ideal candidate should have at least 2 years of experience in a similar role and be proficient in MS Office and Excel reporting. The position requires working varied hours in a rotational shift system. Interested applicants should send their resumes to the provided email address.

Qualifications

• Minimum 2 years of experience in an IT Helpdesk support role.
• Proficient with MS Office products and desktop software.
• Ability to attend user calls, user emails, and raise tickets.

Responsibilities

• Manage the technology ticketing process.
• Work with Helpdesk and perform varied tasks.
• Ensure timely ticketing of issues reports and requests.

Skills

IT Helpdesk support

MS Office proficiency

Excel reporting

ITIL Foundation certification

Job description

About the client

Our client is a Reputed Bank.

Responsibilities

• To manage the technology ticketing.
• work with Helpdesk and perform varied tasks such as attending user calls, user emails, raising tickets in Remedy
• The Helpdesk contract agent will work directly with end users, IT support staff and vendors to ensure timely ticketing of the issues reports and requests being made.

Skills/Requirements

• 2 years of experience in working with IT Helpdesk support role.
• Proficient with MS Office products, desktop, software and able to do Excel reporting.
• Able to work with Helpdesk and perform varied tasks such as attending user calls, user emails, raising tickets in Remedy
• Events monitoring from the Alert management tool.
• Understanding of on one or more of the following disciplines is required: Open Systems, Mainframe, Storage, Network, Web/Application/Middleware services, Service Management functions, or Application Development.
• Good to have in ITIL Foundation certification .
• Working hours: rotationa based weekly staggered timing from 0730 -1600hrs; 0900 –1830 hrs; 1330 –2300 hrs. The staff who works 0730 hours shift ends up doing an additional day on Saturday in the week.

Interested candidates, who wish to apply for the above position, please send in your resume to [e-mail]

We regret that only shortlisted candidates will be contacted.

EA License No. 01C4394

EA Personnel Reg.No. R1104824 (Samsudeen Mohamed Basith)

This is in partnership with Employment and Employability Institute Pte Ltd (e2i). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

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