IT Helpdesk Engineer (Open to entry level) - JL

PASONA SINGAPORE PTE. LTD.; Singapore; On-site; SGD 20,000 - 33,000; Full time

Job summary

PASONA SINGAPORE PTE. LTD. is seeking an IT Helpdesk Engineer to provide onsite IT operations support, including end-user support, 365 administration, and day-to-day IT infrastructure tasks at our Singapore site.

The role requires problem solving, collaboration with regional teams, and a customer-first mindset. It offers a 1-year renewable contract with potential completion bonus and opportunities to work with Azure/AWS environments.

Qualifications

• 1–3 years of IT infrastructure or IT operations experience.
• Experience supporting enterprise users.
• Experience providing onsite customer support.
• Experience administering Microsoft 365.
• Proficiency with Microsoft Office; knowledge of Azure/AWS is a plus.
• Basic understanding of cloud computing, cybersecurity, networking is a plus.
• Team player with a customer-first mindset.

Responsibilities

• Provide onsite and remote technical support to end users.
• Troubleshoot desktop, laptop, printer and peripheral issues.
• Maintain and troubleshoot Windows operating systems and business applications.
• Support Microsoft 365 applications including Outlook, Teams, and Office.
• Support Identity & Access Management (Azure AD/Entra ID).
• Support Network & Connectivity (Wifi, LAN, VPN).
• Coordinate with vendor for hardware fault cases.
• Software installation and system configuration.
• Manage incident, service request and problem tickets within agreed SLA.

Skills

End-user support

Microsoft 365 administration

Windows OS

Azure/Entra ID

Networking basics

Customer-first mindset

Tools

Microsoft 365 Suite

Azure

AWS

VPN

Job description

Job Position: IT Helpdesk Engineer (1 Year Renewable Contract) (Job ID: 20295)

• Tanjong Pagar MRT
• IT Consulting MNC
• Basic Salary (Up to $3,000) + Completion Bonus

Job Description:

Seeking proactive and customer-focused Resident IT Operations Engineer to provide onsite IT operational support. The candidate will be responsible for end-user support, Microsoft 365 administration, and overall day-to-day IT infrastructure support.

This role requires an individual who enjoys solving technical problems, working closely with business users, and coordinating with regional technical teams to ensure stable IT operations.

Key Responsibilities:

• Provide onsite and remote technical support to end users
• Troubleshoot desktop, laptop, printer and peripheral issues
• Maintain and troubleshoot Windows operating systems and business applications
• Support Microsoft 365 applications including Outlook, Teams, and Office
• Support Identity & Access Management (Azure AD/Entra ID)
• Support Network & Connectivity (Wifi, LAN, VPN)
• Coordinate with vendor for hardware fault cases
• Software installation and system configuration
• Manage incident, service request and problem tickets within agreed SLA
  

Job Requirements:

• Minimum 1 to 3 years of experience in IT Infrastructure or IT Operations.
• Experience supporting enterprise users.
• Experience providing onsite customer support.
• Experience administering Microsoft 365.
• Proficiency in Microsoft Office (Excel, Word, Outlook); Azure, AWS knowledge is a plus.
• Basic understanding of IT concepts such as cloud computing, cybersecurity, networking is an added advantage.
• Team player with a customer-first mindset.