IT Executive (IT Support I Infrastructure I Networking I System Administration)

EA RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 39,000 - 47,000; Full time

Benefits offered by this job

Transport provided

Career progression

Excellent welfare and benefits

Job summary

MNC Company is seeking a Frontline IT Support & Administration professional to join its operations at Jurong Island. The role covers end-user IT support, device setup, and documentation, with responsibilities extending to ERP and SharePoint systems and project rollout support.

The candidate should have 3–4 years of IT support experience and a Diploma or Degree in IT/CS. Transport is provided, and working hours are 8:30 am to 5:15 pm, Monday to Friday.

Qualifications

• Diploma or Degree in Information Technology, Computer Science, or related field.
• 3-4 years of IT support or relevant experience.
• Certificate in IT would be an advantage.
• Basic knowledge of IT infrastructure, networking, and system administration.
• Understanding of cybersecurity principles and best practices.

Responsibilities

• Provide first-level IT support for hardware, software, printers, network access, and business apps.
• Set up, install, configure, troubleshoot, and maintain PCs, laptops, phones, and peripherals.
• Update tickets, asset registers, checklists, and user docs accurately.
• Support system administration activities, data updates, onboarding, and monitoring for ERP, SharePoint, and workflow tools.
• Assist in project rollout activities, prepare user guides, provide basic training support, and coordinate equipment readiness.
• Escalate unresolved issues to Senior Executive/Manager.

Skills

IT Support

System Administration

Networking basics

Cybersecurity basics

Education

Diploma or Degree in IT/Computer Science

Tools

ERP

SharePoint

Job description

• MNC Company
• Basic $3500 - $4200 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Jurong Island (transport provided)
• Working hours: Monday to Friday 8.30am to 5.15pm

Job Responsibilities

Frontline IT Support & Administration

• Provide first-level support for user issues relating to hardware, software, printers, network access, meeting room devices, and standard business applications.
• Perform routine setup, installation, configuration, troubleshooting, and maintenance of PCs, laptops, phones, user accounts, and peripheral devices.
• Update ticket records, asset registers, checklists, and user documentation accurately and in a timely manner.
• Manage Application systems and understand data flow across business functions.

Operational Support for Systems & Projects

• Support system administration activities, testing, data updates, user onboarding, and routine monitoring tasks for ERP, SharePoint, workflow tools, and related platforms.
• Assist in project rollout activities such as preparing user guides, conducting basic training support, coordinating equipment readiness, and following up on action items.
• Escalate unresolved issues, recurring incidents, and control gaps promptly to the Senior Executive or Senior Manager.

Compliance, Housekeeping & Continuous Learning

• Follow established IT policies, SOPs, cyber security requirements, and data protection practices in daily work.
• Support inventory checks, preventive maintenance schedules, file organization, and audit preparation activities.
• Build technical knowledge and work capability through on-the-job learning, training, and guidance from senior team members.
• To understand internal business process and propose IT solutions to optimize workflow

Job Requirements

• Diploma or Degree in Information Technology, Computer Science, or a related field.
• 3-4 years of IT support or relevant experience.
• Relevant certificate in IT would be an advantage.
• Basic knowledge of IT infrastructure, networking, and system administration.
• Understanding of cybersecurity principles and best practices.

We regret that only shortlisted candidates will be contacted.