Urgent! Helpdesk Engineer (ITIL+AWS Proficient) $3050~$3750 @ Red Hill

OPUS IT Services Pte Ltd; Singapore; On-site; SGD 33,000 - 41,000; Full time

Benefits offered by this job

HP allowance

Job summary

OPUS IT Services Pte Ltd invites applications for a Helpdesk Engineer on a government project. The role handles IT support across hardware, software, and network issues with a focus on delivering prompt, effective user assistance.

Requirements include a diploma in CS/IT/SE or equivalent with ITIL knowledge, plus hands-on experience with Microsoft 365, SharePoint/Intune/OneDrive. The position is based in Singapore with 5-day work week and 9am-6pm hours.

Qualifications

• Diploma in Computer Science/ IT/ Software Engineering with 1 year relevant IT support experience.
• Alternatively, Diploma in any field with 2 years IT support experience.
• ITIL Foundation certification preferred.
• Laptop provisioning experience required; familiarity with configuring devices.
• Proficiency in Microsoft 365 services (SharePoint/Intune/OneDrive) and ServiceNow.

Responsibilities

• Troubleshoot and resolve technical issues related to computer systems, software, and network connectivity.
• Create, manage and resolve helpdesk tickets; escalate issues when needed.
• Maintain detailed records of support requests, steps taken, and inventory in ticketing systems/knowledge bases.
• Provide technical support via phone, email, or in-person.
• Perform simple AWS operations (e.g., expand EBS, resource sharing, MFA reset).
• Create/modify/disable user accounts across systems (SharePoint, Email, etc.).

Skills

IT Support

M365

SharePoint

Intune

OneDrive

Ticketing

Communication

AWS

ITIL

Education

Diploma in CS/IT/Software Eng

Tools

AWS

Job description

Welcoming your meaningful journey experience to join under OPUS IT Dept, SG Information & Communications Technology (ICT) MNC Sector pacing, to contribute your invaluable asset skillset to the Eco structure backbone, sustaining a healthy society.

We are seeking a highly skilled Helpdesk Engineer who will be responsible for providing technical support to end-users regarding various hardware and software issues.

The ideal candidate should have excellent communication and problem-solving skills to maintain a high level of user satisfaction by providing timely and effective technical assistance.

Job Opportunity - HELPDESK ENGINEER - 5 DAYS (GOVT PROJECT - CAT2/2A)

Our Client: Local SG MNC - IT Info. Comms. Tech - Local Based End Client) (Govt Defense)

Position: Helpdesk Engineer (Urgent! ASAP)

Basic Salary 1: $3000~$3700 Capped (Commensurate with Academic & Experience)

Additional Fixed Allowances: $50 (HP)

Mon - Fri: 9am~6pm

Location: Red Hill / Bukit Merah

Contract: 1 Year Renewable (Subject to Individual Performance)

Talent Competency

• Diploma in Computer Science/ IT/ Software Engineering (Minimum 1 Year Relevant Experience)
• Alternatively, Diploma in any field with Minimum 2 Years of IT Support Services.
• From O' Level to Higher Nitec Related Certs (Ample Hands-on IT + ITIL Proficiency - May Still Be Considerable)
• MUST HAVE Laptop Provisioning Experiences as below;
  • Process of Preparing and Configuring a laptop for use within an organization, including installing software, applying security policies, and assigning it to a user.
• Candidate Profile with VIP IT Support Similar Job Experiences, Are Also Welcome & Encourage to Apply, Subject to Proficiency in Microsoft 365. (Eg: SharePoint/Intune/OneDrive/Troubleshooting M365/ ServiceNow)
• Above Average Good Proficiency Bilingual Communication & Presentation Skillset Self-Confidence Level (Spoken/Read/Written - From 7~10, Self-Guage)
• Advantages: Positive Vibe/Attitude & Cooperative Plays a Significant Factor from Initial Reach Up till Successful Job Placement.
• Strong Understanding of IT Service Management.
• Experience with Amazon Web Services (Ideally 5 out 10 as Best).
• Experience with Metrics Reporting and Helpdesk Data Analytics.
• ITIL Foundation Certification (Preferred Ideally Advantage)

JobScopes Duty Wise

• Troubleshooting & Resolving Technical Issues Related to Computer Systems, Software Applications & Network Connectivity.
• Creating, Managing & Resolving Helpdesk Tickets & Escalating Issues to Higher Levels of Support When Required.
• Maintaining Detailed Records of Support Requests, Troubleshooting Steps, Resolutions, & IT Inventory in Ticketing Systems or Knowledge Bases.
• Provide Technical Support & Guidance Via Phone, Email, or In-Person.
• Perform Simple Operations Tasks in Amazon Web Services. (E.G.: Expand EBS Volume Size, Resource Sharing, Reset MFA, etc.)
• Creating, Modifying, & Disabling User Accounts in Various Systems (E.G.: SharePoint, Email Systems, etc.)