IT Engineer (Infrastructure)

Private Advertiser; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A technology service provider in Singapore seeks an experienced IT Support Specialist to provide Level 1 and 2 support for corporate and retail users. Key responsibilities include network management, troubleshooting IT infrastructure, and ensuring security compliance. Candidates should have a minimum of 3 years of experience and a diploma in a related field. This role offers opportunities for professional growth within a dynamic team.

Qualifications

• Minimum 3 years work experience in IT support, systems administration, or network management.
• Familiar with configuring and maintaining servers, workstations, and network devices.
• Able to communicate clearly with both technical teams and non-technical staff.

Responsibilities

• Provide Level 1 and 2 support for corporate office users and retail outlets.
• Manage and maintain corporate and retail networks, including routers and switches.
• Maintain and troubleshoot IT infrastructure, including servers and storage.
• Monitor systems for security threats and take corrective action.
• Perform routine system patching and upgrades.

Skills

IT Support

Systems Administration

Network Management

Analytical Skills

Problem-Solving Skills

Team Player

Education

Diploma in Computer Science or related field

Job description

Responsibilities

• Provide Level 1 and 2 support for corporate office users and retail outlet, primarily focusing on IT assets onboarding/offboarding, Point-of-Sale (POS) systems, peripherals and in-store networks.
• Manage and maintain corporate and retail Wide Area Network (WAN) and Local Area Networks (LAN), including routers, switches, firewalls, and Wi‑Fi.
• Maintain and troubleshoot IT infrastructure, including servers (physical/virtual), storage, backups, and active directory services.
• Monitor systems for security threats and vulnerabilities and take corrective action.
• Perform routine system patching and upgrades to ensure optimal performance and security.
• Coordinate with vendors for hardware repairs and maintenance at corporate office and retail outlet.
• Ensure PCI‑DSS compliance standards are met for all retail systems handling cardholder data.
• Participate in the rollout of new systems, software updates, or hardware to retail outlets, which may require work outside standard business hours.
• Oversee and execute robust backup and disaster recovery procedures.
• Collaborate with other departments on technology projects and initiatives.
• Create and maintain clear documentation for system configurations, network diagrams, and operational procedures.

Prerequisites

• Minimum 3 years work experience in IT support, systems administration, or network management; experience in setting up or maintaining basic infrastructure (networking, server setups) is a plus.
• Diploma in Computer Science, Information Technology, Network Engineering, or related field.
• Familiar with configuring and maintaining servers, workstations, and network devices.
• Good analytical, logical and problem‑solving skills.
• Team player and able to independently and self‑motivated.
• Able to communicate clearly with both technical teams and non‑technical staff.