IT Engineer / Administrator (M365 and Microsoft Exchange)

NCS Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology services firm in Singapore is seeking an experienced Microsoft 365 Specialist to manage and optimize their Microsoft 365 environments. Responsibilities include providing advanced troubleshooting and administrative support, ensuring system performance, and developing technical documentation. Candidates should have 3-5 years of experience with M365 services and skills in collaboration and problem-solving. This role requires Singapore citizenship due to project sensitivity, and the ideal candidate will embody values of adventure, excellence, integrity, ownership, and unity.

Benefits

Professional development opportunities

Qualifications

• 3–5 years of experience administering Microsoft 365 environments.
• Hands-on experience managing key M365 services.
• Experience in ITIL incident/problem management.

Responsibilities

• Support Microsoft 365 solutions, including integration and upgrades.
• Serve as Subject Matter Expert for M365 technologies.
• Monitor and optimise M365 environments.

Skills

Microsoft 365 administration

Troubleshooting

Collaboration

Education

Diploma or Bachelor’s Degree in Information Technology

Tools

Microsoft Entra ID

Microsoft Exchange Online

Microsoft Teams

SharePoint Online

Job description

Overview

Company Description NCS’s mission is to bring people together and harness technology to advance communities. As a leading technology services firm, operating across Asia Pacific in over 20 cities, our diverse 13,000-strong workforce delivers large-scale, mission-critical projects for governments and enterprises locally and regionally. Our NEXT capabilities of digital, cloud, platforms as well as our core offerings in Applications, Infrastructure, Engineering, and Cyber Security provide end-to-end technology solutions and services to our clients.

Responsibilities

• Support Microsoft 365 solutions, including planning, integration, deployment, upgrades, and patching activities.
• Serve as a Subject Matter Expert (SME) for M365 technologies, providing advanced troubleshooting and administrative support for service requests, change requests, and incident/problem management.
• Support and manage core M365 platforms such as Entra ID, Exchange Online, Microsoft 365 Apps for Enterprise, Teams, SharePoint Online, and related services.
• Monitor, manage, and optimise system performance, availability, and overall health of M365 environments.
• Conduct technical assessments, health checks, and gap analyses, and deliver best-practice recommendations, such as security hardening and automation opportunities, and drive continuous improvement.
• Collaborate with cross-functional teams, including security, network, and server engineers, as well as external vendors, to support upgrades, maintenance, and integration work.
• Develop and maintain detailed technical documentation, configuration guides, and operational procedures.
• Participate in disaster recovery planning and support customers during DR testing exercises.

Qualifications

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, or a related discipline.
• 3–5 years of experience administering, supporting, and maintaining Microsoft 365 environments.
• Hands-on experience managing key M365 services, including Entra ID, Exchange Online, Teams, SharePoint Online, and Microsoft 365 Apps for Enterprise.
• Experience handling service requests, change requests, and incident/problem management under ITIL processes.
• Experience working in hybrid AD environments (On-prem AD + Entra ID) and related cloud services.
• Ability to troubleshoot complex technical issues and drive efficient resolutions.
• Strong communication, documentation, and collaboration skills
• Due to project sensitivity, only Singapore Citizen will be considered

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.