IT End-User Support Specialist - Windows & macOS Expert

Black Sun plc; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading stakeholder engagement firm in Singapore is seeking an IT Support Specialist to deliver hands-on assistance and maintain technical systems. The role requires a minimum of 1 year’s experience in technical support, proficiency in troubleshooting Mac and Windows, and strong communication skills. The successful candidate will be involved in managing IT assets, providing desk-side support, and contributing to IT documentation and improvement initiatives. This position offers a unique workspace and notable employee benefits.

Benefits

22 days annual leave plus bank holidays

24/7 wellbeing support

Discretionary annual bonus for performance

Access to self-paced learning through Viva Learning

Qualifications

• Minimum 1 year's experience in a similar support role.
• Hands-on experience troubleshooting both Mac and Windows devices.
• Good knowledge of Windows and/or macOS operating systems.

Responsibilities

• Respond to support requests from end users.
• Provide desk-side and remote support for desktop systems.
• Manage IT asset lifecycle management including procurement.

Skills

Troubleshooting

Communication

Collaboration

Tools

Microsoft Intune

Azure Active Directory

Ticketing Systems

Job description

A leading stakeholder engagement firm in Singapore is seeking an IT Support Specialist to deliver hands-on assistance and maintain technical systems. The role requires a minimum of 1 year’s experience in technical support, proficiency in troubleshooting Mac and Windows, and strong communication skills. The successful candidate will be involved in managing IT assets, providing desk-side support, and contributing to IT documentation and improvement initiatives. This position offers a unique workspace and notable employee benefits.