IT Desktop Support Engineer

EPS Consultants; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A leading IT consultancy in Singapore is seeking an IT Desktop Support Engineer to manage end-user support and troubleshoot client issues. The role requires a Diploma or Degree in Computer / Electronic Engineering plus at least 2 years of relevant experience in Technology Administration. You will work independently and be responsible for incident resolution and service management. Proficiency in MS Office is essential. Send your application to the provided email addresses for immediate consideration.

Qualifications

• Minimum Diploma or Degree in Computer / Electronic Engineering or equivalent discipline.
• Preferably with 2 or more years related experience in Technology Administration.
• Independent, resourceful, result-oriented individuals.

Responsibilities

• Perform End User Support – Client Management.
• Troubleshoot client platform related problems.
• Respond promptly to incidents and provide resolutions.

Skills

End User Support

Troubleshooting

Client Management

MS Office

Network knowledge

Technology proficiency

Education

Diploma or Degree in Computer / Electronic Engineering

Job description

As an IT Desktop Support Engineer, your job responsibilities will cover the following:

• Perform End User Support – Client Management
• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary & or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in Tech Refresh project
• Perform follow-up with vendor on replacement of hardware.
• Perform asset management & update asset records.
• Perform user account management (e.g., Create password, reset & delete)
• Perform local server administration to facilitate software distribution & patch management service.
• Manage client platform implementation / upgrade project.
• Ensure deliverables meet service level requirement. Propose and implement action plan when required.
• Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
• Submit progress reports to manager in a timely manner.

Qualifications

• Minimum Diploma or Degree in Computer / Electronic Engineering or equivalent discipline
• Preferably with 2 or more years related experience in Technology Administration.
• Some Network knowledge will be an advantage
• Computer literacy in MS Office
• Proficiency in Technology will be added advantage
• Independent, resourceful, result-oriented individuals with a "can-do" attitude
• Willing to work in Singapore

Interested candidates may apply directly to [e-mail] cc [e-mail] for immediate processing of your application.