IT Assistant Service Delivery Manager (Permanent Position)

TALENTSIS PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading service delivery firm in Singapore is seeking a dynamic leader to cultivate customer relationships and oversee service delivery. Key responsibilities include leading teams, managing financials, and implementing cost-saving measures while ensuring client satisfaction. Ideal candidates will possess strong backgrounds in customer service, leadership, and project management. This role offers an opportunity to play a pivotal part in an organization focused on service excellence.

Qualifications

• Background in customer service, leadership, or logistics is a plus.
• Proficiency in computer systems and business software required.
• Strong resource planning abilities essential.

Responsibilities

• Cultivate strong customer relationships.
• Lead the service delivery team and resolve conflicts.
• Oversee financials and innovate cost-saving measures.

Skills

Customer service

Leadership

Project management

Quality assurance

Attention to detail

Job description

Key Responsibilities

• Cultivate strong customer relationships.
• Identify client requirements and ensure seamless service delivery aligned with business goals.
• Lead the service delivery team, resolve conflicts, and optimize processes for efficiency.
• Oversee financials and budgets.
• Innovate cost-saving measures while upholding customer satisfaction.
• Analyze feedback to creatively enhance and refine services.
• Stay organized and deliver on deadlines.
• Forge partnerships and collaborate with leaders to define services, delivery standards, and issue resolutions.

Essential Qualities

• Background in customer service, leadership, or logistics is a plus.
• Proficiency in computer systems and business software.
• Expertise in customer service, project management, and quality assurance.
• Strong resource planning abilities.
• Outstanding leadership and customer focus.
• Excellent teamwork and meticulous attention to detail.

Work Location: North

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to [e-mail] for immediate processing.

Only shortlisted candidates will be notified.