IT Application Support Lead (L3 | ITIL | Banking)

GMP TECHNOLOGIES (S) PTE LTD; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading technology firm in Singapore is seeking an experienced IT Support Manager. You will oversee L3 support issues, manage offshore teams, and lead root cause analysis. The ideal candidate has over 8 years of experience, a degree in computer science, and strong expertise in Java and SQL. Apply now via the company's recruitment portal.

Qualifications

• Over 8 years of application support experience, including senior L3 support or leadership roles.
• Certified in PMP, PRINCE2, or ITIL.
• Proactive and well-versed in incident management and problem resolution.

Responsibilities

• Acts as the single point of ownership for L3 support issues.
• Manages offshore support rosters and shift assignments.
• Leads root cause analysis sessions during high-severity incidents.

Skills

Application support

Incident management

Problem resolution

Java development

SQL

Kubernetes

OpenShift

Education

Bachelor's degree in computer science or information technology

Tools

Java

Incident management tools

Job description

Responsibilities

• Acts as the single point of ownership for L3 support issues, ensuring proper logging, tracking of vendor tickets, and coverage during holidays, weekends, and critical business periods
• Manages offshore support rosters and shift assignments, engages with vendors for escalations and product issues, and coordinates with onshore development teams for bug fixes, configuration, or data-related issues
• Leads root cause analysis sessions, ensures closure of preventive actions, and provides timely updates during high-severity incidents
• Coordinates with system owners on technical impacts and recovery timelines, while managing scheduling and communication for production deployments across multiple teams
• Conducts code reviews for hotfixes and technical changes, and validates change artifacts including impact analysis, release procedures, and test evidence
• Prepares change requests, risk assessments, rollback plans, and represents changes in Change Advisory Board meetings

Requirements

• Bachelors degree in computer science or information technology, or a related field
• Possesses over 8 years of application support experience, including senior L3 support or leadership roles within banking or financial institutions, with strong knowledge of incident management, problem resolution, and production support processes
• Certified in PMP, PRINCE2, or ITIL, with preferred experience in managing or coordinating offshore teams
• Demonstrates hands‑on expertise in Java development and SQL, with additional experience in deploying and maintaining Java cloud‑native applications considered a plus
• Proactive and well‑versed in incident management, problem resolution, and production support best practices
• Hands‑on experience with container platforms like Kubernetes and OpenShift, an understanding of core enterprise infrastructure components

To apply, please visit www.gmprecruit.com and search for Job Reference: RY696536

To learn more about this opportunity, please contact Yingying at [e-mail]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA.