IT Administrative Support

ICPM SERVICES PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A technology services provider in Singapore is looking for an Administrative Support Specialist to manage IT office supplies, perform basic technical troubleshooting, and coordinate events. The ideal candidate possesses strong organizational and communication skills, supporting both administrative tasks and stakeholder engagement. The role involves creating documentation, handling logistics, and onboarding employees, contributing to overall operational efficiency.

Qualifications

• Strong organizational skills to manage IT supplies and documentation.
• Effective communication skills for stakeholder engagement.
• Ability to coordinate events and manage onboarding processes.

Responsibilities

• Manage IT office supplies including purchasing and maintenance.
• Create job aids and documents as required.
• Support KPI reviews, dashboards, and tickets assignments.

Job description

Key Responsibilities (Administrative & Support)

1. General Administrative Duties:

• Manages IT office supplies (purchases, maintenance, storage, disposal).
• Creates job aids, guides, manuals, documents, reports, and knowledge base (KB) articles where required.
• Supports KPI reviews, dashboards, ticket assignments, and continuous improvement initiatives.
• Arranges Shipping, Collection, and Receipt of IT equipment and/or deliveries.
• Communicates IT related matters to all stakeholders (e‑mail, call, broadcast/distribution company‑wide).
• Coordinates and/or Supports site events (town halls, audits, meetings, conferences, offsite events, team huddles, etc.).
• Schedules, books, and/or sets up rooms for any IT related matters or upcoming events.
• Accommodates company visitors, external parties, and/or vendors.
• Manages the onboarding and offboarding of employees (completion of IT onboarding for new hires, conducting IT orientation/sessions, processing of hardware returns / check for exit clearance or internal transfers).
• Provides Mentoring/ Coaching / Training to IT colleagues and/or users (where applicable).

2. Basic Technical Support:

Expected to perform basic troubleshooting skills of Individual/Shared End-User/IT Devices and Network Protocols.