Insurance Frontline Service Pro - Policy Support & Care

Recruit Express Pte Ltd; Singapore; On-site; SGD 46,000 - 55,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking an attentive service centre associate to handle policyholder and Financial Representative queries related to life and general insurance. The role focuses on timely responses over the counter and thorough follow-ups.

You will assess appeals and complaints, provide excellent customer service, and collaborate with Digital Comms and Call Centre teams. Rotations across service centers may occur to support operations.

Qualifications

• Minimum GCE ‘A’/ Diploma/ Degree in any field.
• Applicants with professional insurance certifications such as BCP, PGI, M5, M9, M9A and Health Insurance will be advantageous.

Responsibilities

• Manage walk-in policyholders’ and Financial Representatives’ queries / requests on policy related matters (Life and General Insurance) within stipulated time.
• Ensure unresolved issues over the counter are promptly followed up within stipulated time.
• Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners.
• Provide excellent customer service experience.
• Manage customer feedbacks/complaints with a good closure within the operational turnaround time.
• May be rotated amongst the different Service Centres

Education

GCE 'A'/ Diploma/ Degree

Job description

Recruit Express Pte Ltd in Singapore is seeking an attentive service centre associate to handle policyholder and Financial Representative queries related to life and general insurance. The role focuses on timely responses over the counter and thorough follow-ups.

You will assess appeals and complaints, provide excellent customer service, and collaborate with Digital Comms and Call Centre teams. Rotations across service centers may occur to support operations.