Insurance Customer Service Specialist

FWD Group Management Holdings Limited; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

FWD Group in Singapore seeks a proactive frontline customer service professional to manage inquiries across channels, assist with policy servicing, renewals and claims, and contribute to service excellence for our life and health insurance customers.

You should have 1–3 years in customer service, a GCE O Level or diploma, strong communication, teamwork, and proficiency in MS Office; insurance knowledge is a plus. This full-time role offers growth within a pan-Asian insurer.

Qualifications

• Excellent verbal and written communication skills.
• Able to handle multiple tasks simultaneously.
• Team player with ability to work in a collaborative environment.
• Familiar with personal insurance products and basic industry concepts.
• Proficiency in MS Office and general tech-savviness.

Responsibilities

• Attend to direct customer inquiries and requests across channels (phone, email, social, counter).
• Deliver high-quality, accurate, and timely service meeting service levels.
• Ensure compliance with regulations and internal policies in service delivery.
• Support business goals and participate in cross-functional initiatives.
• Handle first-level complaints and coordinate with internal teams for fair resolutions.

Skills

Communication skills

Multitasking

Teamwork

Insurance product knowledge

MS Office

Tech-savviness

Education

GCE O Level / Diploma

Insurance certifications

Tools

MS Office

Job description

FWD Group in Singapore seeks a proactive frontline customer service professional to manage inquiries across channels, assist with policy servicing, renewals and claims, and contribute to service excellence for our life and health insurance customers.

You should have 1–3 years in customer service, a GCE O Level or diploma, strong communication, teamwork, and proficiency in MS Office; insurance knowledge is a plus. This full-time role offers growth within a pan-Asian insurer.