Frontline Policy & Customer Experience Associate

Great Eastern; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Great Eastern Centre in Singapore seeks a Customer Services professional to handle frontline enquiries from policyholders and Financial Representatives on life and general insurance matters, ensuring timely follow-up and quality service. The role requires clear written and verbal communication, meticulous attention to detail, and the ability to work in a fast-paced frontline environment.

Fresh diploma/degree holders are welcome to apply, with opportunities to rotate across Service Centres and

Qualifications

• GCE A’/ Diploma/ Degree holder; recognized institution.
• Fresh Diploma & Degree holders welcome to apply.
• Excellent written and verbal communication skills.
• Comfortable working in a frontline environment.
• Meticulous and detail-oriented.
• Proficient in MS Office applications (Excel & Word).

Responsibilities

• Manage walk-in queries from policyholders and Financial Representatives on life and general insurance matters within stipulated time.
• Ensure unresolved issues over the counter are promptly followed up within stipulated time.
• Assess and manage appeals, feedback and minor complaints from policyholders, Financial Representatives and business partners.
• Provide excellent customer service experience.
• Manage customer feedback/complaints with timely closure within operational turnaround time.
• Take accountability for regulatory compliance risks and mitigate them.
• Stay aware of regulatory trends and best risk management practices; highlight concerns.
• Support ad hoc duties and rotate among Service Centres; undertake projects as assigned.

Skills

Customer service

Interpersonal skills

Written communication

MS Office

Team player

Detail oriented

Adaptable

Education

Diploma/ Degree

Tools

MS Office

Job description

Great Eastern Centre in Singapore seeks a Customer Services professional to handle frontline enquiries from policyholders and Financial Representatives on life and general insurance matters, ensuring timely follow-up and quality service. The role requires clear written and verbal communication, meticulous attention to detail, and the ability to work in a fast-paced frontline environment.

Fresh diploma/degree holders are welcome to apply, with opportunities to rotate across Service Centres and