Associate - Customer Service Centre

Great Eastern; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Great Eastern Centre in Singapore seeks a Customer Services professional to handle frontline enquiries from policyholders and Financial Representatives on life and general insurance matters, ensuring timely follow-up and quality service. The role requires clear written and verbal communication, meticulous attention to detail, and the ability to work in a fast-paced frontline environment.

Fresh diploma/degree holders are welcome to apply, with opportunities to rotate across Service Centres and

Qualifications

• GCE A’/ Diploma/ Degree holder; recognized institution.
• Fresh Diploma & Degree holders welcome to apply.
• Excellent written and verbal communication skills.
• Comfortable working in a frontline environment.
• Meticulous and detail-oriented.
• Proficient in MS Office applications (Excel & Word).

Responsibilities

• Manage walk-in queries from policyholders and Financial Representatives on life and general insurance matters within stipulated time.
• Ensure unresolved issues over the counter are promptly followed up within stipulated time.
• Assess and manage appeals, feedback and minor complaints from policyholders, Financial Representatives and business partners.
• Provide excellent customer service experience.
• Manage customer feedback/complaints with timely closure within operational turnaround time.
• Take accountability for regulatory compliance risks and mitigate them.
• Stay aware of regulatory trends and best risk management practices; highlight concerns.
• Support ad hoc duties and rotate among Service Centres; undertake projects as assigned.

Skills

Customer service

Interpersonal skills

Written communication

MS Office

Team player

Detail oriented

Adaptable

Education

Diploma/ Degree

Tools

MS Office

Job description

We are seeking applicants to join us as part of the dynamic frontline service team at Service Centre.

• Manage walk-in policyholders’ and Financial Representatives’ queries / requests on policy related matters queries/requests (Life and General Insurance) within stipulated time;
• Ensure unresolved issues over the counter are promptly followed up within stipulated time;
• Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners;
• Provide excellent customer service experience;
• Manage customer feedbacks/complaints with a good closure within the operational turnaround time.
• Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;
• Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks;
• Highlight any potential concerns/risks and proactively shares best risk management practices; and
• Other incidental “ad hoc” duties to ensure smooth functioning of various touchpoints such as assisting Digital Comms and Call Centre;
• May be rotated amongst the different Service Centres;
• Undertake projects or other responsibilities as assigned
• GCE ‘A’/ Diploma/ Degree holder from recognized institution; Applicant with professional insurance certifications such as BCP, PGI, M5, M9, M9A and Health Insurance will be advantageous.
• Fresh Diploma & Degree holders are welcome to apply
• A team player with good writing, interpersonal and communication skills.
• Applicant must be comfortable to work in Frontline Environment
• Meticulous and detail-oriented
• Possesses good written and verbal communication skills
• Proficient in MS Office applications Excel and Word
• Work independently as well as in a team
• Able to adapt in a fast-paced environment

Work Locations

SG-GE Centre

Job

Customer Services