Insurance Frontline Customer Service Associate

THE GREAT EASTERN LIFE ASSURANCE COMPANY LIMITED; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading insurance provider in Singapore seeks a meticulous Customer Service Associate to assist policyholders and Financial Representatives with insurance-related queries. Ideal candidates will possess a GCE 'A'/ Diploma/ Degree, have 1-2 years of customer service experience, and be proficient in MS Office. This role requires strong communication skills and the ability to thrive in a frontline environment.

Qualifications

• 1 to 2 years of customer service experience, preferably in insurance or banking.
• Fresh graduates are welcome to apply.
• Must be comfortable working in a frontline environment.

Responsibilities

• Handle queries from policyholders and Financial Representatives.
• Resolve outstanding matters within stipulated timeframes.
• Deliver excellent customer service and support operations.

Skills

Customer-oriented

Interpersonal skills

Communication skills

Team player

Computer literacy (MS Office)

Education

GCE 'A'/ Diploma/ Degree from recognized institution

Tools

MS Office (Excel, Word)

Job description

A leading insurance provider in Singapore seeks a meticulous Customer Service Associate to assist policyholders and Financial Representatives with insurance-related queries. Ideal candidates will possess a GCE 'A'/ Diploma/ Degree, have 1-2 years of customer service experience, and be proficient in MS Office. This role requires strong communication skills and the ability to thrive in a frontline environment.