Insurance Brokers (Claims) – Senior Executive

Placement Professionals, LLC; Singapore; Sur place; SGD 42 000 - 66 000; Plein temps

Résumé du poste

Placement Professionals, LLC in Singapore invites applications for a dynamic Claims Handler to manage all aspects of claim matters, respond to inquiries, review and submit documents, and monitor pending cases. Training is provided for candidates without claims experience.

The role emphasizes timely communication with clients, accurate claim registration, and proactive problem solving. Occasional on-site visits to corporate offices may be required.

Qualifications

• Draft simple emails and letters to parties involved in claims.
• Balance consumer demands with processing losses and claims outcomes.
• Understand claims procedures for all classes of policies.
• Obtain BCP, PGI, ComGI and HI certifications as required.

Responsabilités

• Handle all claim matters: answer queries, review and submit documents.
• Monitor pending claims and provide timely updates to clients.
• Maintain accurate claim registrations and follow up communications.
• Conduct monthly audits of open files and seek guidance as needed.
• Assist with claims administration and manage the claims inbox.
• Perform on-site visits or meet clients at corporate offices when required.

Connaissances

Draft emails & letters

Client demands handling

Claims procedures knowledge

BCP/PGI/ComGI/HI certification

Description du poste

We are a long- and well-established insurance brokerage firm based in Singapore, dedicated to providing tailored insurance solutions across a broad range of industries. Our commitment to excellence and client-centric approach has earned us a reputation as a trusted partner in the insurance sector. As a result of growth, we have a position available and are seeking a dynamic and motivated individual to join our team.

Job Overview

The candidate is expected to handle all claim matters which including but not limited to answering claims queries, review and submission of claims documents, monitor/ review of pending claims/ queries and other duties as assigned by the supervisor. Training will be provided for candidate who has no related claims experience.

Responsibilities & Duties

• Teamwork – working as a team and assisting claim colleagues during their absence
• Address client inquiries with a high degree of urgency
• Monitor and meet all professional timelines and commitments you have assumed
• Maintain full and accurate claim registration for the claims handled by you
• Provide rapid follow-up communication regarding unresolved matters and incoming emails
• Conduct a monthly audit of your open case files and consult leadership for strategic guidance
• Proactively highlight brewing difficulties or technical problems before they escalated into formal grievances
• Assist in claim related administration works including managing claims inbox
• Conduct on-site customer visits or meet patrons at their corporate offices when necessary.

Specific Skills

• Able to draft simple claims related emails and letters to respective parties
• Possess the capacity to balance and navigate consumer demands regarding the processing of their losses
• Full understanding of claims procedures and processes for all classes of insurance policies
• To obtain BCP, PGI, ComGI, and HI