Senior Executive/Executive, Claims Services

HYPERSCAL SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 42,000 - 68,000; Full time

Job summary

MSIG Singapore invites applications for a claims professional to investigate and negotiate settlements, respond to client correspondence, and manage claim files with accuracy.

You will support senior staff on large or complex claims, train junior colleagues, and contribute to delivering timely, customer-focused service while applying analytical thinking and sound underwriting knowledge.

Qualifications

• Tertiary education is required.
• Minimum CGI qualification in general insurance; candidates without qualification will be given reasonable time to obtain it.

Responsibilities

• Investigate and negotiate settlement of claims.
• Respond to correspondence and provide efficient service to clients.
• Instruct on reserve provision, registration requirements and verify data entries for files setup.
• Review claim files, monitor recoveries, set reserves, and manage clients, intermediaries and vendors.
• Provide a technical reference point for queries.
• Approve claims payment.
• Train and assist junior staff.
• Assist senior staff on large/complex claims handling.
• Undertake any other duties as may be assigned.

Skills

Analytical thinking

Communication skills

Negotiation

Education

Tertiary education

CGI qualification in general insurance

Job description

COMPANY DESCRIPTION

A leading general insurer with a local presence of over 100 years, MSIG Singapore offers an extensive range of insurance solutions for commercial and personal risk protection, enabling the security and safety of individuals and businesses. MSIG Singapore holds an A+/Stable financial rating by Standard & Poor's.

A testament to its growing strength and influence, MSIG Singapore has garnered numerous awards for delivering digitally innovative and customer-centric solutions. In 2023, 2022 and 2020, MSIG Singapore was awarded Insurance Asia Awards' Claims Initiative of the Year.

MSIG is a subsidiary of Mitsui Sumitomo Insurance Co., Ltd, and a member of the MS&AD Insurance Group - one of the largest general insurance groups in the world with presence in 50 countries and regions globally, 18 of which are in Asia Pacific including all ASEAN markets as well as in Australia, New Zealand, China, Hong Kong, Taiwan, South Korea and India. Headquartered in Japan, MS&AD is amongst the top non-life insurance groups in the world based on gross revenue.

RESPONSIBILITIES

• Investigate and negotiate settlement of claims
• Respond to correspondence and provide efficient service to clients
• Instruct on reserve provision, registration requirements and verify data entries for files setup
• Review claim files including monitoring of recoveries, setting of reserves, clients and intermediaries management, assignment and management of solicitors, surveyors, adjusters, third-party administrators and other vendors as necessary
• Provide a technical reference point for queries
• Approve claims payment
• Train and assist junior staff
• Assist senior staff on large/complex claims handling
• Undertake any other duties as may be assigned

QUALIFICATIONS

• Tertiary education
• Minimum CGI qualification in general insurance. (Candidates without qualification will be given reasonable time to obtain the qualification)

OTHER INFORMATION

• Candidates with no experience will be considered
• With experience in Property & Casualty/ Motor business would be advantageous
• Claims technical knowledge
• Some knowledge of underwriting and reinsurance
• Analytical and conceptual skills
• Communication and negotiation skills

Please note that your application will be sent to and reviewed by the direct employer - MSIG Insurance (Singapore) Pte Ltd