Inside Sales Representative II

Job Id R239912; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology solutions provider is seeking an Inside Sales Representative II in Singapore. This role focuses on managing customer relationships, maximizing margins, and driving solution-based sales strategies. Candidates should possess strong knowledge of supply chain processes and have a degree with relevant experience. The job demands excellent customer service skills and active participation in sales-related goals within a supportive team environment.

Qualifications

• Requires a 4 year degree and 2–4 years of related experience, or an advanced degree without experience.
• Must have knowledge of competitive landscape and sales strategies.
• Ability to provide customer service and manage account relationships.

Responsibilities

• Manage the overall account relationship with customers.
• Develop and manage customer strategy in assigned account territory.
• Own the customer interface for backend quality processes.
• Set strategy for the quote process and coordinate resources.
• Participate in a sales compensation plan tied to sales goals.

Skills

Strategic service and support

Sales excellence

Supply chain knowledge

Solution selling

Customer relationship management

Education

4 year degree

2–4 years of related experience

Job description

Position

Inside Sales Representative II

Job Description

• Manage the overall account relationship by providing strategic service and support to assigned customer base. Maximize margins, gain market share, and drive value added solution selling. Working with internal and external resources, provide customer service often facilitating work of others in quoting, fulfilling demand, ensuring on-time delivery of orders, providing engineering support, and trouble shooting other customer problems. Function as key liaison between suppliers and customers to build and establish long-term business partnerships for Arrow.
• Responsible for Sales Excellence through the development and management of customer strategy in assigned account territory. Requires thorough knowledge and accountability of supply chain engagements such as: e-Compass, Consignments, CARES (Customer Automated Replenishment System); sell and capture opportunities through Synergistic products (e.g., White Space Report, PEMCO Mix), Reverse Logistics, GBC (Global Business Conversion) & ITAD (Information Technology Asset Disposition). Sell and drive Solutions Selling within the approved account level strategy. Requires knowledge of competitive landscape in the market and the ability to make sales decisions based on that information.
• Responsible for on-going Sales Support activities for the Order to Invoice process. Owns the customer interface for backend Quality processes: corrective actions, Field Quality Reports. Owns & Maintains Perfect Order Index (POI) and Inventory integrity to minimize write offs/bill backs. Owns the customer interface for important Credit & Financial Information as well as coordination of all available resources and support functions.
• As owner of the overall customer Quote to Order sales objectives, set strategy for the quote process, coordinate resources and processing of customer quotations (Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add, and SSG), validate EOL and item class change (NCNR), negotiate pricing and Quote mark up (owns strategy and application) and notify customer of all/any price increases.
• This job profile requires the assignment and participation in a sales compensation plan. A portion of OTE will be variable and tied to specific sales-related goals as set forth by Arrow.

Job Complexity

• (1) Incumbent has limited level of discretion to vary from established procedures, works under general supervision, and solves some straightforward problems. Incumbent generally has limited work experience involving basic concepts and procedures but requires formal training in theories/concepts in own function.
• (2ent has high level of discretion to vary from established procedures, works under broad supervision, and solves some complex problems. Incumbent generally has substantial work experience involving complex concepts and procedures in theories/concepts in own function.

Experience / Education

Typically requires a 4 year degree and 2–4 years of related experience; or an advanced degree without experience; or equivalent work experience.

Location: SG-Singapore (Tai Seng)

Time Type: Full time

Job Category: Sales