Inside Sales Coordinator

Focal Search Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore is looking for a proactive Customer Service Executive to manage customer inquiries and sales processes. The role involves responding to customer queries, preparing quotations, and coordinating order deliveries. Candidates should possess GCE 'O' Level or Nitec qualifications, be skilled in Microsoft Office, and experience with SAP is a plus. A positive work ethic and strong accountability are essential for success in this fast-paced environment.

Qualifications

• GCE 'O' level or Nitec qualification required.
• Proficient in Microsoft Office products.
• Experience with SAP is a plus.
• Positive work ethic with accountability.

Responsibilities

• Respond to customer inquiries via email or phone.
• Prepare and follow up on quotations and sales orders.
• Coordinate with teams for delivery schedules.
• Input and manage sales orders in the ERP system.

Skills

Customer service

Quotation preparation

Order management

Microsoft Office

SAP

Problem-solving

Education

GCE 'O' or Nitec Level

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

SAP

Job description

Responsibilities

• Respond to customer inquiries via email or phone.
• Prepare and follow up on quotations, sales orders, and invoices.
• Coordinate with warehouse, and procurement teams for delivery schedules.
• Input and manage sales orders in the ERP system.
• Track order status and inform customers of delivery updates or delays.
• Ensure accuracy of pricing, discounts, and terms in all documentation.
• Maintain strong relationships with existing clients.
• Follow up on outstanding quotations and close sales in coordination with Sales team
• Handle customer feedback, returns, or complaints and escalate when necessary.
• Generate sales reports, forecasts, and pipeline updates for internal review.
• Maintain organized records of customer interactions, transactions, and communications.
• Support the sales team in achieving targets and KPIs.
• Any other ad hoc duties

Requirements

• GCE "O" or Nitec Level
• Skilled in using Microsoft Office products, such as Word, Excel, and PowerPoint.
• Having experience with SAP is advantageous.
• Have a positive work ethic and a strong sense of accountability.
• Resourceful and capable of working on their own in a hectic setting
• Self-reliant, mature, and prepared to work with little direction
• Needs to be upbeat and proactive in problem-solving