Infrastructure Support Engineer (12-Month Contract) [5 DAYS / BUKIT MERAH] (KCKC)

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 45,000 - 56,000; Full time

Job summary

The Supreme HR Advisory Pte Ltd seeks an IT Infrastructure Specialist to oversee daily operations at the Singapore office. You will monitor performance, configure environments, and document procedures to ensure reliable services.

The role requires 2–3 years’ experience with Windows and Linux servers, virtualization (VMware/Hyper-V), AD/RDS, and Microsoft 365, plus a focus on security and SLA delivery.

Qualifications

• Diploma or degree in CS/IT or 2–3 years in deploying and maintaining Server, Storage and Backup in Windows & Linux environments.
• Experience in administration of Microsoft Server, SQL Server, Reporting Services.
• Experience in virtualization environments (VMware and Hyper-V).
• Experience in AD, RDS and system troubleshooting.
• Experience in administering Email systems (Microsoft 365) and troubleshooting.
• Experience in End User Computing (EUC) and troubleshooting.
• Experience in networking/perimeter security/WAN connectivity.
• Experience in cyber security such as vulnerability discovery, monitoring and patching.

Responsibilities

• Oversee infrastructure operations per IT standards and procedures.
• Monitor daily infrastructure traffic and performance.
• Configure infrastructure and related computing environments (hardware, systems software, applications).
• Maintain documentation of maintenance, optimisation procedures and tests.
• Perform minor infrastructure repairs according to specifications.
• Coordinate deployment of new/upgraded infrastructure.
• Act as first point of contact for infrastructure incidents; escalate and document resolutions.
• Maintain service level objectives and track performance metrics.

Skills

Server administration

VMware/Hyper-V

AD/RDS

Microsoft 365

EUC troubleshooting

Networking basics

Cyber security basics

Education

Diploma/degree in CS/IT

Tools

SQL Server

Reporting Services

Microsoft 365

VMware

Hyper-V

Active Directory

Job description

Working Day: Mon to Fri

Working Hours: 9am - 6pm

Office Location: Thye Hong Centre (Bukit Merah)

Salary: $4,000 - $5,000

Responsibilities:

Oversee infrastructure operations

• Perform routine checks on infrastructure operations activities in accordance with the IT Operations standards and procedures
• Assist with monitoring daily infrastructure traffic and performance
• Configure infrastructure and related computing environments such as computer hardware, systems software, applications software
• Maintain documentation of maintenance and optimisation procedures and tests
• Perform minor infrastructure repairs in accordance with design or installation specifications

Maintain infrastructure performance

• Assist with infrastructure testing, ongoing optimisation or changes, and scheduled upgrades and updates
• Coordinate the deployment of new and/or upgraded infrastructure

Resolve infrastructure-related problems and issues

• Act as the first point of contact for infrastructure-related incidents
• Assist with problem identification and resolutionli>
• Escalate unresolved infrastructure-related incidents for resolution
• Documents incidents and track resolution in management systems
• Document solutions to common infrastructure-related incidents

Oversee service level agreements and service improvements

• Assist in developing service-level objectives and targets
• Maintain logs of service level performance metrics
• Suggest improvements for procedures and controls to enhance performance and client satisfaction
• Identify recurring incidents and potential issues for senior management

Requirements:

• Diploma/Degree in Computer Science or IT, or with at least 2-3 years of experience in deploying and maintaining Server, Storage and Backup solution in Windows & Linux environment.
• Experience in administration of Microsoft Server, SQL Server, Reporting Server.
• Experience in administration of Virtualization environment (VMware and Microsoft Hyper-V).
• Experience in administration of AD, RDS and System Troubleshooting.
• Experience in administration of Email System (Microsoft 365) and Troubleshooting.
• Experience in administration of End User Computing (EUC) and Troubleshooting.
• Experience in administration of networking / perimeter network security / WAN connectivity.
• Experience in Cyber Security such as discovering vulnerabilities and risk in the environment, monitoring network performance and ensuring hardware and software applications are updated.

Kelly Chong Reg No:R26161160

The Supreme HR Advisory Pte Ltd EA No: 14C7279