Infrastructure Support Engineer (12 month)

NTC ENTERPRISES PTE. LTD.; Singapore; On-site; SGD 66,960 - 111,600; Full time

Job summary

NTC Enterprises Pte. Ltd. in Singapore is seeking an Infrastructure Support Engineer to perform routine operations, monitor infrastructure performance, and follow defined IT standards. The role requires on-call availability with shifts including nights and weekends, and teamwork with IT staff.

You will manage components in Windows and Linux environments, assist with upgrades, document processes, and act as the first point of contact for incidents while maintaining high service levels.

Qualifications

• Must have a Diploma/Degree in Computer Science or IT.
• 2–3 years of experience deploying and maintaining server, storage and backup solutions in Windows and Linux.
• Experience administering Microsoft Server, SQL Server, and Reporting Server.
• Experience with virtualization (VMware and Microsoft Hyper-V).
• Experience administering AD, RDS, and system troubleshooting.
• Experience administering Microsoft 365 and email system troubleshooting.
• Experience with End User Computing (EUC) and troubleshooting.
• Experience with networking, perimeter security, and WAN connectivity.
• Experience with cyber security, vulnerability discovery and monitoring.

Responsibilities

• Oversee infrastructure operations in accordance with IT standards and procedures.
• Maintain daily infrastructure performance monitoring and checks.
• Configure infrastructure and computing environments including hardware and software.
• Maintain documentation of maintenance procedures and tests.
• Resolve incidents as first contact and escalate unresolved issues.
• Support service level objectives and track performance metrics.

Skills

Interpersonal communication

Team player

Customer service

Self-motivation

Adaptability

Education

Diploma/Degree in Computer Science or IT

Tools

VMware

Microsoft Hyper-V

Microsoft Server

SQL Server

Reporting Services

Active Directory (AD)

Remote Desktop Services (RDS)

Microsoft 365

Job description

JOB SUMMARY:

The Infrastructure Support Engineerperforms routine infrastructure operations and maintenance activities. He/Sheassists with monitoring infrastructure performance. He checks for problems inexisting systems and modifies work processes by following defined procedures,processes and quality standards. He is required to be on standby with on-callavailability with varied shifts including nights, weekends and holidays.

He works in a team setting and isproficient in infrastructure systems and network-related tools and techniquesrequired by the organisation. He is also familiar with the relevant softwareplatforms on which the database is deployed.

The Infrastructure Support Engineeris able to solve issues quickly and effectively as they arise. He is able tomethodically identify the cause of the issue, evaluate it and develop asolution in collaboration with the team. He is able to communicate effectivelyand displays high service level standards.

RESPONSIBILITIES:

Overseeinfrastructure operations

• Performroutine checks on infrastructure operations activities in accordance with theIT Operations standards and procedures
• Assistwith monitoring daily infrastructure traffic and performance
• Configureinfrastructure and related computing environments such as computer hardware,systems software, applications software
• Maintaindocumentation of maintenance and optimisation procedures and tests
• Performminor infrastructure repairs in accordance with design or installationspecifications

Maintaininfrastructure performance

• Assistwith infrastructure testing, ongoing optimisation or changes, and scheduledupgrades and updates
• Coordinatethe deployment of new and/or upgraded infrastructure

Resolveinfrastructure-related problems and issues

• Actas the first point of contact for infrastructure-related incidents
• Assistwith problem identification and resolution
• Escalateunresolved infrastructure-related incidents for resolution
• Documentsincidents and track resolution in management systems
• Documentsolutions to common infrastructure-related incidents

Overseeservice level agreements and service improvements

• Assistin developing service-level objectives and targets
• Maintainlogs of service level performance metrics
• Suggestimprovements for procedures and controls to enhance performance and clientsatisfaction
• Identifyrecurring incidents and potential issues for senior management

QUALIFICATION& EXPERIENCE:

• Diploma/Degreein Computer Science or IT, or with at least 2-3 years of experience indeploying and maintaining Server, Storage and Backup solution in Windows &Linux environment.
• Experiencein administration of Microsoft Server, SQL Server, Reporting Server.
• Experiencein administration of Virtualization environment (VMware and Microsoft Hyper-V).
• Experiencein administration of AD, RDS and System Troubleshooting.
• Experiencein administration of Email System (Microsoft 365) and Troubleshooting.
• Experiencein administration of End User Computing (EUC) and Troubleshooting.
• Experiencein administration of networking / perimeter network security / WANconnectivity.
• Experiencein Cyber Security such as discovering vulnerabilities and risk in theenvironment, monitoring network performance and ensuring hardware and software applicationsare updated.

SKILLS ANDATTRIBUTES:

• Good interpersonal andcommunication skills, high adaptability and positive attitude are expected.
• Ateam player with determination to drive to excel.
• Excellentcustomer service skills.
• Self-motivatedwith a strong drive to succeed.