Infrastructure Support Engineer | Yearly Renewable Contract

PERSOL; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

PERSOL is seeking an Infrastructure Support Engineer in Singapore to manage and monitor complex infrastructure environments across Windows and Linux. You will handle routine operations, on-call duties, and cross-team collaboration to ensure high reliability.

The role requires hands-on experience with server, storage, virtualization, and security technologies. You will participate in incident response, upgrade deployments, and documenting solutions while maintaining service-level objectives.

Qualifications

• At least 2–3 years of experience deploying and maintaining Server, Storage and Backup in Windows & Linux environments.
• Experience in administration of Microsoft Server, SQL Server, Reporting Services.
• Experience in administration of Virtualization environments (VMware and Hyper-V).
• Experience in administration of AD, RDS and System Troubleshooting.
• Experience in administration of Email System (Microsoft 365) and Troubleshooting.
• Experience in administration of End User Computing (EUC) and Troubleshooting.
• Experience in administration of networking / perimeter network security / WAN connectivity.
• Experience in Cyber Security such as discovering vulnerabilities and risk in the environment, monitoring network performance and ensuring hardware and software applications are updated.

Responsibilities

• Oversee infrastructure operations
• Maintain infrastructure performance
• Resolve infrastructure-related problems and incidents
• Oversee service level agreements and service improvements
• Assistant in maintenance of documentation and testing procedures

Skills

On-call readiness

Team collaboration

Effective communication

Tools

Windows Server

SQL Server

Reporting Services

VMware

Hyper-V

Active Directory

RDS

Microsoft 365

EUC Troubleshooting

Network security

WAN connectivity

Cyber security

Job description

Job Summary

The Infrastructure Support Engineerperforms routine infrastructure operations and maintenance activities. He/She assists with monitoring infrastructure performance. He checks for problems in existing systems and modifies work processes by following defined procedures, processes and quality standards. He is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays. He works in a team setting and is proficient in infrastructure systems and network-related tools and techniques required by the organisation. He is also familiar with the relevant software platforms on which the database is deployed.
The Infrastructure Support Engineeris able to solve issues quickly and effectively as they arise. He is able to methodically identify the cause of the issue, evaluate it and develop a solution in collaboration with the team. He is able to communicate effectively and displays high service level standards.

Responsibilities

Oversee infrastructure operations

• Perform routine checks on infrastructure operations activities in accordance with the IT Operations standards and procedures

• Assist with monitoring daily infrastructure traffic and performance

• Configure infrastructure and related computing environments such as computer hardware, systems software, applications software

• Maintain documentation of maintenance and optimisation procedures and tests

• Perform minor infrastructure repairs in accordance with design or installation specifications

Maintain infrastructure performance

• Assist with infrastructure testing, ongoing optimisation or changes, and scheduled upgrades and updates

• Coordinate the deployment of new and/or upgraded infrastructure

Resolve infrastructure-related problems and issues

• Act as the first point of contact for infrastructure-related incidents

• Assist with problem identification and resolution

• Escalate unresolved infrastructure-related incidents for resolution

• Documents incidents and track resolution in management systems

• Document solutions to common infrastructure-related incidents

Oversee service level agreements and service improvements

• Assist in developing service-level objectives and targets

• Maintain logs of service level performance metrics

• Suggest improvements for procedures and controls to enhance performance and client satisfaction

• Identify recurring incidents and potential issues for senior management

Essential Qualification

• At least 2-3 years of experience in deploying and maintaining Server, Storage and Backup solution in Windows & Linux environment.

• Experience in administration of Microsoft Server, SQL Server, Reporting Server.

• Experience in administration of Virtualization environment (VMware and Microsoft Hyper-V).

• Experience in administration of AD, RDS and System Troubleshooting.

• Experience in administration of Email System (Microsoft 365) and Troubleshooting.

• Experience in administration of End User Computing (EUC) and Troubleshooting.

• Experience in administration of networking / perimeter network security / WAN connectivity.

• Experience in Cyber Security such as discovering vulnerabilities and risk in the environment, monitoring network performance and ensuring hardware and software applications are updated.